Job Description
At Dollywood Parks & Resorts, we create memories worth repeating! We are seeking a Parking Ambassador who will embody the heart and soul of our mission of creating memories worth repeating while bringing families closer together while caring deeply about our brand. We want to work alongside someone who acts as an extension of our mission, values, and culture. The ideal Parking Ambassador will be equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator. Parking Ambassadors are responsible for ensuring Dollywood's guests have a seamless and welcoming experience into the parking lots of both Dollywood and Dollywood's Splash Country by directing cars into the appropriate parking lots, validating purchases of premium parking types, maintaining the cleanliness of parking areas, and assisting with the Tram loading process. Additionally, the ideal candidate will be able to display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable. Summary of Essential Functions and Responsibilities Greets Guests and initiates friendly interaction. Provide Guest excellence, which exceeds expectations Effectively uses empowerment to ensure Dollywood's 100% Satisfaction Guarantee policy is implemented Reacts calmly and quickly in stressful/emergency situations Physically assists Guests throughout the area as required Effectively performs in the role of Parking Facilitator to include (but not limited to): Consistently observes areas of responsibility to ensure smooth flow of traffic Maintains a high level of attention to detail, ensuring areas of responsibility are clear of debris, appealing, and professional appearance Assists in the placement of cones, barricades and directional signage throughout the parking lots as designated by PIC's Directs traffic into designated parking lots safely and efficiently by using clear/concise hand signals as outlined in Standard Operating Procedures Completes daily written reports and turn in any necessary paperwork to Parking PIC Maintains a sense of urgency toward area of operation to reduce Guest wait time Assists with other areas in parking as needed/requested by Management Wears and maintains a themed costume issued by Dollywood Operates vehicles/work each position in all weather conditions Performs special projects as directed by Management Attends all required Training Classes and Meetings Complies with safety and security directives, policies and procedures to ensure Hosts/Guests safety at all times Maintains confidentiality at all times Follows all safety standards to include reporting any violation of standards Consistently observes areas of responsibility to ensure smooth flow of traffic Maintains a high level of attention to detail, ensuring areas of responsibility are clear of debris, appealing, and professional appearance Assists in the placement of cones, barricades and directional signage throughout the parking lots as designated by PIC's Directs traffic into designated parking lots safely and efficiently by using clear/concise hand signals as outlined in Standard Operating Procedures Management reserves the right to change and/or add to these duties at any time
Education and Experience Required:
Must be at least 16 years of age Basic computer skills Ability to safely operate company vehicles according to company policy. Must have valid driver's license, proof of auto liability insurance and acceptable motor vehicle driving record Must have less than three (3) traffic violations on record in the last three (3) years Must not have a DUI conviction in the past 15 years on record Applicants for positions that involve driving Guests or Hosts must pass a post-offer vision test that complies with DOT requirements Offers of employment are contingent upon satisfactory completion of background screening which includes criminal history and motor vehicle record check Knowledge, Skills, and Abilities Able to project Dollywood's image by being genuinely friendly and caring and by taking pride in their work Must be self-motivated and disciplined Must be able to prioritize and complete work assignments on a timely basis Must maintain strict confidentiality and judgment regarding privileged information Must display and live out our Lead with Love qualities by being: patient, kind, trusting, unselfish, truthful, forgiving, and dedicated Must be willing to constantly improve Must have professional appearance with good personal hygiene Friendly, outgoing, polite, courteous, honest, dependable, mature, positive attitude and good judgment to make sound decisions Must promote and support a "team" work environment by cooperating and helping co-workers Must adapt to changes easily Must tolerate a fast-paced environment Must be sensitive to the needs of our Guests and feel empowered to take action to meet their needs within company guidelines Must be alert and attentive Must be able to communicate effectively with Guests and Hosts using approved methods of communication Able to smile and make eye contact to make a friendly impression when greeting guests, vendors and other employees Able to comprehend instructions and retain information Able to learn additional ticketing system functions Ability to move about and react quickly in emergency situations Able to maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays Able to operate a fire extinguisher Able to tolerate detergents and chemicals Able to be flexible to handle frequent changes in priorities Above average attention to detail and accuracy of information Physical and Cognitive Requirements Lifting and Carrying:
Position may require occasional to frequent lifting of up to 50 lbs. utilizing company's safety guidelines for safe lifting Mobility:
Position may require intermittent to prolonged sitting, standing and/or walking for duration of shift, up to 13 hours. Employees may also be required to travel to various areas on property which may include changes in terrain, stairs and uneven surfaces Repetitive Movements:
This position may require performing repetitive movements and tasks throughout the shift, including repeated use of hands, arms or other body parts as part of typical job functions Environmental Conditions:
This position requires the ability to perform work tasks in varying weather conditions to include extreme cold and heat. Employees may be required to work indoors and outdoors Cognitive and Sensory Requirements:
This position requires strong cognitive skills, including the ability to think critically, solve problems, process and retain information, have attention to detail and communicate effectively using approved methods Able to sit, stand or walk for long/short periods of time Able to work in a small, confined area Able to push and/or pull Able to bend at the waist and knees for long periods of time Must have manual dexterity necessary to complete all job duties The Dollywood Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. The Dollywood Company drives a welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever-changing world. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
