Community Services Assistant I (Community Services Agency)

Position Summary This position is funded by a grant for a duration of time as defined by the grantor . Works under the direct supervision of the Supervisor(s) for the Low Income Home Energy Assistance Program (LIHEAP) section of Community Services Agency to assist customers by processing utility assistance applications. Works, in conjunction with leadership, to promote a culture of excellence for both internal and external customers.

Pay Grade:

42 Salary Commensurate with Experience and Education Minimum Qualifications Four (4) years of experience in an administrative capacity performing counseling and interviewing ; OR High school diploma or possess a GED; OR Two (2) years of experience in an administrative capacity performing counseling and interviewing; AND Two (2) years of college study (60 semester hours or 72 quarters) from an accredited college or university.

PROOF OF EDUCATION, TRAINING, AND/OR EXPERIENCE IS REQUIRED.

Duties and Responsibilities Conducts interviews and initiates household engagement to assess customers for eligibility and needs; adhering to flexibility based on needs and appointment requests. Enters data and other supporting information into Databases for application processing, eligibility determination, and program tracking. Calculates energy usage and household income to determine compliance and benefits. Efficiently utilizes MLGW Citrix, EBMS, Smart Simple and THO application programs; consistently following privacy and regulations regarding information. Enters and reviews data submissions efficiently and accurately for each household. Ensures all tasks are in alignment with grant-funded compliance expectations. Assists households with the application process including how to navigate software challenges, documentation uploads, and submission protocol. Prepares and maintains customer files and individual case histories. Receives, reviews and processes online applications and compliance documents as required, reviewing for accuracy and/or conformance with established policies and procedures. Provides information, support, and counseling necessary to assist customers in meeting program guidelines and local resource connection in a bundled approach. Fulfills quota expectations while entering mandated application tracker information, and initiating follow-up interviews as needed. Resolves customer complaints, both internal and external related to department policies and procedures. Attends meeting and training sessions as required by county, state, and local policy. Performs other related duties as assigned or directed. KSAs Knowledge of methods and techniques of counseling and application intake. Knowledge of laws; ordinances; rules; and regulations affecting the recordkeeping operations of a department and skill in applying. Ability to establish and maintain meaningful rapport with clients. Ability to write meaningful reports. Ability to gather and interpret case histories. Ability to communicate orally and in writing. Ability to perform multiple tasks simultaneously. Special Requirements Must possess a valid Tennessee driver's license or secure one by date of employment. Must have access to an operable automobile and meet County requirements for automobile insurance upon date of employment. Disclaimer This position is subject to a background check for any convictions that have a substantial relationship to potential job duties. Only convictions that are substantially related to potential job duties will be considered and will not automatically disqualify the candidate. Shelby County Resident Disclaimer All employees hired after September 1, 1986, must be residents of Shelby County and shall continue to reside in the County as a condition of their employment. The residency requirement shall not apply to certain public safety/civil service employees. This means exemption from this policy is in effect for the following departments and positions: (1) Sheriff Deputy Patrol Officers, Deputy Jailers and Dispatchers, employed by the Sheriff Department, (2) Correction Officers employed by the Division of Corrections, (3) Firefighters, Paramedics and Dispatchers employed by the Shelby County Fire Department. The residency exemption for public safety/civil service employees does not include appointed positions with the Sheriff's Office, Division of Corrections, or the Fire Department.