Program Manager, Trust & Safety (User Reporting)

Summary At Apple, our goal is to create technology that empowers people and enriches their lives while helping them stay safe, especially our most vulnerable users. The Trust and Safety team plays a pivotal role in meeting this goal by collaborating with product and other cross-functional teams to ensure our customers enjoy the safest, most trusted products and services. The team is at the forefront of defining and implementing policies and operational strategies to combat online interpersonal safety issues, child safety concerns, and illegal content across our global services. Trust and Safety is a dynamic team that thrives on collaboration, innovation, and a hands-on approach to solving complex challenges. Description We are seeking a highly experienced and detail-oriented Moderation and Screening Operations Lead to drive the operational excellence and strategic growth of our online safety initiatives. Reporting to the Head of Policy, External Engagement, and Program Management, you will be instrumental in defining, optimizing, and scaling our global moderation and screening processes. This critical role requires a leader who can navigate complex regulatory landscapes, manage strategic vendor relationships, and collaborate extensively across functions to protect our users from harm. If you are passionate about online safety, thrive in a fast-paced environment, and are eager to innovate beyond standard industry playbooks, we encourage you to apply. Minimum Qualifications 4+ years of experience leading moderation or content screening operations. Proven track record of managing global operations, covering multiple countries and languages. Demonstrated experience in vendor management, including performance management, budgeting, and scaling external teams. Ability to operationalize policies into clear, executable processes. Excellent cross-functional collaboration and communication skills, with the ability to influence and align diverse stakeholders. A hands-on approach, with a keen eye for detail and a commitment to operational excellence. Some technical proficiency, with the ability to articulate business needs into technical requirements for product and engineering teams. Bachelor's degree. Preferred Qualifications Experience working in a fast-paced, high-growth technology company. Familiarity with various moderation tools and technologies. Pay & Benefits At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $137,900 and $207,300, and your base pay will depend on your skills, qualifications, experience, and location. Apple employees also have the opportunity to become an Apple shareholder through participation in Apple's discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple's Employee Stock Purchase Plan. You'll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses - including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits.

Note:

Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.