The Springs Director of Safety & Security

Job Title:

The Springs Director of Safety & Security

Job Category:

Other

Club:

The Springs

Location:

Rancho Mirage, CA Email this job

DIRECTOR OF SAFETY & SECURITY PROFILE

THE SPRINGS RANCHO

MIRAGE, CA DIRECTOR OF SAFETY & SECURITY OPPORTUNITY AT THE SPRINGS

The Springs, one of the Coachella Valley's most respected and financially strong private residential communities, is celebrating its 50th Anniversary while undergoing a significant transformation through investments in infrastructure, technology, facilities, community enhancements, and operational modernization. To support this evolution, the Association seeks an accomplished executive leader to serve as its next Director of Safety & Security and help shape the future of this premier community. Reporting directly to the General Manager/Chief Operating Officer and serving as a member of the executive leadership team, the Director of Safety & Security will lead a broad portfolio that extends well beyond traditional security management. This strategic leadership role encompasses community safety, risk management, emergency preparedness, access control, operational standards, vendor accountability, resident engagement, and technology initiatives. The ideal candidate is a highly visible leader who understands that exceptional communities are built through the seamless integration of safety, hospitality, communication, preparedness, operational excellence, and resident trust, ultimately enhancing both community security and the resident experience. Click here to view a brief video about this opportunity.

ABOUT THE SPRINGS AND COMMUNITY

The Springs is a unique member-owned private residential community of 817 homes surrounding a renowned Desmond Muirhead-designed championship golf course. In 2019, The Springs unified its residential and amenity operations under a single governance and leadership structure, creating one of the most unique and integrated residential communities in the Coachella Valley. Today, residents enjoy an exceptional lifestyle featuring: a renovated 48,000-square-foot clubhouse; championship golf facilities; tennis, pickleball, bocce, fitness, and wellness amenities; multiple dining venues; extensive social programming; and beautifully maintained community grounds and infrastructure. The Springs blends the warmth of a close-knit neighborhood with the amenities, service, and sophistication of a premier private club.

THE SPRINGS BY THE NUMBERS

817 Residential Homes Approximately $23M Annual Operating Budget Member-Owned Community Association One Board Governing Both Community and Club Operations Six Community Entry Gates

Average Resident Age:

Approximately 70 THE

SPRINGS WEBSITE

www.thespringsrm.com

DIRECTOR OF SAFETY & SECURITY

• POSITION

OVERVIEW

The Director of Safety & Security serves as the executive leader responsible for community safety, emergency preparedness, access management, resident preparedness initiatives, operational readiness, vendor accountability, risk management, and community resilience planning. The Director will lead the development of a proactive, service-oriented culture that balances resident safety, hospitality, governance compliance, operational excellence, and resident satisfaction. This role serves as a critical bridge between residents, staff, vendors, local agencies, committees, and executive leadership.

The successful candidate will oversee:

Contract security operations, Gate and access control operations, Visitor management systems, Community emergency preparedness programs, Business continuity planning, Community resilience initiatives, Community safety technologies, Northstar system implementation and optimization, Vendor performance management, Community operational readiness standards, Resident education and preparedness programs, Incident reporting and risk management programs The Director is expected to be a visible and approachable leader who actively engages with residents while fostering a culture of professionalism, accountability, preparedness, and continuous improvement.

KEY LEADERSHIP RESPONSIBILITIES

Community Safety & Security Operations Direct and oversee all community safety and security programs. Manage contract security providers and establish measurable service standards. Ensure effective access control and visitor management procedures. Evaluate security technologies and recommend modernization initiatives. Maintain strong working relationships with local law enforcement and emergency services; lead investigations into incidents affecting residents, guests, employees, or community assets. Emergency Preparedness & Community Resilience Develop and maintain comprehensive emergency preparedness plans. Lead community readiness efforts related to wildfire, earthquake, utility outage, and extreme weather response. Conduct tabletop exercises, drills, and emergency simulations. Maintain business continuity and crisis management plans. Coordinate emergency communications and resident preparedness initiatives. Community Standards & Operational Readiness Provide leadership and oversight to maintain operational readiness throughout the community, including Gatehouse operations and appearance, Common area readiness, Lighting systems, Signage and wayfinding, Contractor compliance, Community inspections, and Operational standards monitoring. Vendor Performance Management Establish performance standards and accountability measures for contracted service providers. Develop vendor scorecards and audit programs. Monitor service delivery and contract compliance. Partner collaboratively with vendors while maintaining performance expectations. Resident Preparedness Programs Develop community-wide preparedness initiatives. Lead resident education workshops and awareness campaigns. Create proactive communications regarding safety and emergency readiness. Strengthen resident engagement in preparedness efforts. Technology & Systems Leadership Serve as executive sponsor and operational leader for the Northstar platform. Ensure successful adoption and integration of technology solutions. Evaluate future opportunities for operational automation and efficiency. Lead implementation of safety and access management technologies. Community Metrics & Reporting Develop meaningful operational dashboards and reporting systems for Gate operations, Visitor management, Incident tracking, Vendor performance, Community readiness, Resident satisfaction, and Risk management initiatives.

LEADERSHIP COMPETENCIES

Executive Presence Builds confidence and credibility with residents, staff, committees, vendors, and leadership. Demonstrates sound judgment and professionalism under pressure. Effectively communicates complex issues clearly and confidently. Strategic Thinking Anticipates future risks and operational challenges. Develops proactive solutions and long-term plans—Aligns departmental initiatives with organizational objectives. Resident-Centered Leadership Understands hospitality principles within a residential community setting. Balances enforcement with empathy, professionalism, and service. Maintains a strong commitment to resident satisfaction. Relationship Building Demonstrates high emotional intelligence. Builds trust with diverse stakeholders. Resolves conflicts constructively and professionally. Operational Excellence Establishes accountability and performance expectations. Utilizes data to drive decision-making. Focuses on continuous improvement and measurable outcomes. Change Leadership Leads modernization initiatives effectively. Embraces technology and innovation. Builds organizational support for change while maintaining stability.

CANDIDATE QUALIFICATIONS

The strongest candidates will possess broad operational leadership experience in environments where safety, customer experience, operational excellence, and stakeholder engagement intersect. Preferred Professional Background Candidates may come from one or more of the following environments: Master-planned communities, Homeowner Services & Operations, Community association management organizations, Private clubs and country clubs, Luxury hospitality and resort operations, Corporate campuses, Universities, Healthcare systems, Large-scale service organizations. Law enforcement, military, emergency management, or public safety experience may be beneficial but is not required. Beneficial Experiences Highly Desired

• California HOA experience, Davis-Stirling Act familiarity, Community governance experience, Emergency management or business continuity experience, technology implementation experience, and Northstar experience.

Experience leading complex operational teams with demonstrated success in managing vendors and contract services. Experience implementing operational improvements and organizational change. Strong communication, planning, budgeting, and leadership skills. Experience with access control, visitor management, and safety operations.

EDUCATIONAL AND CERTIFICATION QUALIFICATIONS

Bachelor's degree or equivalent professional experience including 7-10+ years of progressive leadership experience. Preferred Certifications•

PCAM, CMCA, AMS, CPP, PSP, CERT, FEMA

Emergency Management Certifications

EMPLOYMENT ELIGIBILITY VERIFICATION

In compliance with federal law, all hired employees must verify their identity and eligibility to work in the United States and complete the required employment eligibility verification form upon hire.

SALARY AND BENEFITS

The Springs offers a highly competitive compensation package commensurate with qualifications and experience, including Competitive base salary, Performance incentive opportunity, Comprehensive health benefits, 401(k) retirement plan with employer match, Professional development opportunities, and relocation assistance, if applicable.

Salary Range:

$125,000

• $150,000 INSTRUCTIONS

ON HOW TO APPLY

Please upload your resume and cover letter in the order listed using the link below. When prompted for them during the online application process, you should have your documents fully prepared to attach. Please ensure your image is not included on your resume or cover letter; it should be used on your LinkedIn Profile. Prepare a thoughtful cover letter addressed to

The Springs Director of Safety & Security Search Committee/Attn:

Christopher J. Rhodes, GM/COO. Clearly articulate your alignment with this role, why you want to be considered for this position at this stage of your career, and why The Springs and the Rancho Mirage, CA area are the right fit for you, your family, your career, and the future of The Springs. You must apply for this role as soon as possible, but no later than June 30, 2026. Candidate selections will occur on July 10, 2026, with the first interview expected on Monday, July 20, 2026, and the second interview shortly thereafter. The new candidate should assume their role in September 2026.

IMPORTANT

Save your resume and letter in the following manner: "Last Name, First Name

• Resume" & "Last Name, First Name
• Cover Letter
• The Springs" (These documents MUST be in Word or PDF format)

Note:

Once you complete the application process for this search, you cannot go back and add additional documents. If you have any questions, please email Katy Eliades at katy@kkandw.com

Lead Search Executive:

Armen Suny Search & Consulting Executive

O:

(833) KKW-HIRE, ext.720

M:

(303) 570-2741 armen@kkandw.com