Policy Planning Manager - Policy Planning & Training & Infrastructure - Trust and Safety

Policy Planning Manager

• Policy Planning & Training & Infrastructure
• Trust and Safety TikTok
• 3.3 San Jose, CA Job Details $108,800
• $288,000 a year 11 hours ago Benefits Paid parental leave Paid holidays Disability insurance Health insurance Dental insurance RSU Parental leave Vision insurance 401(k) matching Life insurance Paid sick time Qualifications Stakeholder engagement Decision making Cross-functional collaboration Project leadership Cross-functional team management Cross-functional communication Full Job Description Global Operations Policy Planning Manager•Policy Planning & Training & Infrastructure•

Trust and Safety Location :

San Jose Employment Type :

Regular Job Code :

A228450 Responsibilities The Policy Planning, Training, and Infrastructure (PTI) team sits at the center of T&S Policy, shaping how policy work is prioritized, executed, and scaled across the organization. Within PTI, Policy Planning plays a key role in shaping the strategic direction and driving operational excellence of T&S Policy—leading long-term planning and designing scalable processes that improve day-to-day execution and support long-term sustainability. As a Policy Planning Manager, you will serve as a key driver of high-impact initiatives across Policy and the broader Trust & Safety organization. You will bring structure and clarity to complex, ambiguous work, and partner directly with stakeholders to drive alignment and decisions. We are looking for someone who operates with a high degree of autonomy, forms clear, well-reasoned points of view, and proactively identifies and resolves gaps—moving beyond coordination to drive outcomes. This role will play a critical part in elevating execution quality, stakeholder management, and planning rigor across the Policy team.

Responsibilities:

Lead high-priority efforts across the Policy, broader Trust & Safety and cross-functional workstreams, from early scoping through execution. Translate complex, undefined problems into clear frameworks, plans, and timelines that drive execution. Partner with stakeholders across Policy, Product, Legal, and Operations to align on priorities, navigate tradeoffs, and accelerate decisions. Surface gaps early, form clear points of view, and independently drive solutions in fast-moving environments. Build and refine scalable approaches to planning, prioritization, and execution to improve visibility and predictability. Raise the bar for execution, organization, and communication across initiatives. Contribute to annual roadmap planning, OKRs, and broader operational rhythms. Provide structured updates, highlight risks, and ensure stakeholders have visibility into progress and blockers.

Qualifications Minimum Qualifications:

Bachelor or Master's degree in public policy, law, social sciences, economics, communications, behavioral sciences, business management, or a related field. 4 years of experience in program management, strategy & operations, consulting, or related fields. Proven ability to lead complex, cross-functional initiatives with minimal direction. Strong track record of bringing structure to ambiguous problems and driving them to resolution. Excellent stakeholder management skills, including experience working directly with leaders and driving alignment across competing priorities. Demonstrated ability to form structured, well-informed points of view and drive decisions in ambiguous environments. Highly organized, detail-oriented, and consistently strong in execution.

Preferred Qualifications:

Experience in Trust & Safety, Policy, or adjacent risk / platform integrity domains. Consulting or strategy & operations background. Experience building or improving operational systems and processes in complex organizations. Familiarity with policy development and enforcement systems within large-scale platforms. Familiarity with AI tools and ability to leverage them to improve workflows, analysis, or execution. Knowledge of social media platforms, content ecosystems, and/or video-sharing products. Experience working in fast-paced, high-growth environments with evolving priorities. Project management certification (e.g., PMP, PMI-ACP, PRINCE2). Job Information 【For Pay Transparency】Compensation Description (Annually) The base salary range for this position in the selected city is $108800

• $288000 annually.

​ Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units. ​ Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure). ​ The Company reserves the right to modify or change these benefits programs at any time, with or without notice. ​ For Los Angeles County (unincorporated)

Candidates:

​ Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment: ​ 1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues; ​ 2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and ​ 3. Exercising sound judgment. ​ Trust & Safety Content that this role interacts with includes images, video, and text related to every-day life, but it can also include (but is not limited to) bullying; hate speech; child safety; depictions of harm to self and others, and harm to animals. Hence, it is possible that this role will be exposed to harmful content on a daily basis. ​ ​ TikTok recognises that keeping our platform safe for the TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining. ​ ​ We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach. ​ About TikTok TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo. ​ Why Join Us Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect

• and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy
• a mission we work towards every day.

​ We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us. ​ ​ Diversity & Inclusion ​ TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too. ​ TikTok Accommodation TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/RA-request