Public Safety Communications Division Manager - Training

Public Safety Communications Division Manager - Training Salary $70,042.54 - $112,068.07 Annually Location Emergency Operations Center, FL Job Type Full-Time Exempt Job Number 26-60906 Department Public Safety Division Public Safety & Communications Opening Date 04/02/2026 Closing Date 4/17/2026 5:00 PM Eastern Description Benefits Questions Job Summary The Public Safety Communications Manager - Training is a mission-critical leadership position responsible for the development, delivery, and evaluation of all training and Communications Training Officer (CTO) programs. This role ensures that all 911 staff maintain required certifications and operational competencies in alignment with local, state, and national standards. Essential Job Functions Training Program Development & Implementation Update comprehensive training programs for new hires and lateral transfers to ensure alignment with FDLE, APCO/NENA, CALEA and CJIS standards. Implement standardized field training, evaluation procedures and performance measures. Develop modules specifically for call taking, dispatching, and CAD proficiency. Instructional Delivery & Coaching Provide real-time mentoring to dispatchers during probationary periods and facilitate scenario-based exercises across all shifts. Develop manuals, job aids, and e-learning resources to address knowledge gaps and system updates. Compliance, Records & Quality Assurance Maintain all training records, test results, and certifications in compliance with CJIS, FDOH, and accreditation standards. Conduct quality assurance reviews and call audits to identify trends and implement remedial training when necessary. Coordinate annual reviews of training Standard Operating Procedures (SOPs). Systems & Collaboration Train staff on CAD, radio consoles, and mapping platforms, working with IT to validate training environments for new software. Act as the primary contact for emergency services agencies and professional certifying bodies. Partner with Emergency Management to conduct simulations and drills. Work Conditions Work irregular hours, rotating shifts, including nights, weekends, and holidays, as 24/7 emergency services are required. Will be required to work during declarations of emergencies and disasters without notice or timeframe. May be mandatory to work additional days or hours outside regular scheduled days or hours.

PHYSICAL REQUIREMENTS

Requires manual dexterity sufficient to operate a keyboard, calculator, telephone, copier, and other related office equipment as necessary. Good vision and hearing with or without correction. Occasional walking and frequent standing. Ability to lift 30lbs. Ability to work under high stress.

ENVIRONMENTAL CONDITIONS AND WORK HAZARDS

Constant work inside the office in a sedentary posture. Ability to work a rotating day/night shift schedule. Shift work on a 24-hour schedule that includes days, nights, weekends, and holidays. In the event of man-made or natural disaster, Emergency staffing may be implemented. This may result in employees having to stay at the 911 Communications Center for an extended (overnight or beyond) period. Possible vision dysfunction due to heavy computer work.

SUPPLEMENTAL INFORMATION

This job description is not intended to be and should not be construed as an all-inclusive list of all the responsibilities, skills or working conditions associated with the position. While it is intended to accurately reflect the position activities and requirements, Management reserves the right to modify, add or remove duties and assign other duties as necessary that are a logical assignment to the position.

EMERGENCY RESPONSE/RECOVERY ACTIVITIES

County employees are considered essential personnel in providing and continuing services to our community during and following a disaster , such as a hurricane, or in other emergency situations . As a requirement of County employment,County employees are subject to being required to remain at work during an event, respond to a recall immediately following an event and/or immediately reporting to work when an all clear is declared by the County Administrator . During these types of events, County employees may temporarily be assigned to work and perform duties outside the normal scope of their position, location, and work schedule to fit the needs of the County and its citizens.

ADA STATEMENT

A qualified employee or applicant with a disability may be afforded a reasonable accommodation to perform the essential job functions of a position in compliance with the Americans with Disabilities Act.

EEO STATEMENT

St. Lucie County BOCC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, gender, sexual orientation, national origin, age, disability, or any other protected characteristic. We encourage all qualified candidates to apply. Qualifications Candidates should possess a solid foundational background that demonstrates their ability to engage with the responsibilities of the role effectively. Associate's degree required; Bachelor's degree in Public Administration, Education, Emergency Management, or related field is strongly preferred. Minimum five (5) years of experience as a Public Safety Telecommunicator, with demonstrated experience in training, quality assurance, or supervision. Valid Florida 911 Public Safety Telecommunicator Certification. Must possess APCO Communications Training Officer (CTO) Certification.

FCIC/NCIC

Certification within (6) six months. Must complete a 911 Boot Camp within one (1) one year.

FEMA ICS

100, 200, 700, and 800 within 30 days of employment. Must be certified by the Florida Department of Health under Chapter 401.465, F.S. within (1) one year APCO Public Safety Telecommunicator 1 (PST1), 7th Edition Instructor (min. two years of instructional experience) Membership in NENA and APCO within six (6) months of hire Must possess a valid Florida Driver's License and maintain an acceptable driving record Must pass an FDLE Level 2 Background and maintain required clearance Considerable knowledge of training programs, planning, evaluation and management. Ability to supervise and motivate personnel, analyze problems and provide 911 Operations Managers with identified solutions. Strong understanding of emergency communication procedures, technologies, and inter-agency operations. Additional Information Pay Grade C5 Driving Position - Operating County vehicles and/or equipment is a primary function of this position.

PRE-EMPLOYMENT SCREENING

This position requires a physical, drug testing, driver's license verification and level 2 background screening which includes fingerprinting.

BOARD APPROVED HOLIDAYS

(14 days per year) New Years Day Martin Luther King Jr.'s Birthday President's Day Memorial Day Independence Day Labor Day Veterans Day Thanksgiving Day Day after Thanksgiving Christmas Eve Christmas Day 3 Floating Holidays If a holiday falls on a Saturday, the Friday before will be observed. If the holiday falls on a Sunday, the following Monday will be observed. The County Administrator is authorized to change the observation schedule of holidays falling on weekends.

VACATION LEAVE

Years of Eligible Service Vacation Days per Year Less than 5.0 years 10 5.0 to less than 11.0 years 15 11.0 to less than 21.0 years 20 21.0 to less than 22.0 years 21 22.0 to less than 23.0 years 22 23.0 to less than 24.0 years 23 24.0 to less than 25.0 years 24 25.0 years and above 25 SICK LEAVE Paid Sick Leave accrues at a rate of eight (8) hours per month of service. Sick leave has an unlimited accrual balance.

OTHER BENEFITS

Health, Dental and Vision Plans Employee Wellness Center Life Insurance Shared Sick Leave Jury Duty or Witness Leave Military Leave Bereavement Leave State of Florida Retirement (FRS)

OPTIONAL BENEFITS AVAILABLE

Accident Protection Plan Deferred Compensation 01 Do you have at least five (5) years of experience as a Public Safety Telecommunicator, including experience in training, quality assurance, or supervision? Yes No 02 Do you currently possess an APCO Communications Training Officer (CTO) Certification? Yes No 03 Do you currently hold a valid Florida 911 Public Safety Telecommunicator Certification? Yes No 04 Are you able to work a flexible, rotating schedule that includes nights, weekends, and holidays, and remain on-site during declared emergencies or disasters? Yes No 05 Which best describes the years of experience you have in a teaching or training function which included experience in classroom instruction, writing and editing training material, maintaining a training resource library, and coordinating training activities within a structured staff development and training environment? Ten or more years of experience Five to nine years of experience One to four years of experience Less than one year of experience Required Question Employer St. Lucie County Board of County Commissioners Address 2300 Virginia Avenue Fort Pierce, Florida, 34982 Website https://www.stlucieco.gov/departments-and-services/human-resources#!/