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Operations Team Leader 1
Job
Johnson Controls
Lexington, KY (In Person)
$90,350 Salary, Full-Time
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Job Description
About Us Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education. For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward. What we offer Competitive salary Paid vacation/holidays/sick time - 15 days of vacation first year Comprehensive benefits package including 401K, medical, dental, and vision care - Available day one Extensive product and on the job/cross training opportunities With outstanding resources Encouraging and collaborative team environment Dedication to safety through our Zero Harm policy Check us out: https://youtu.be/pdZMNrDJviY What You Will Do The Fire Installation Department Supervisor is a self-motivated, results-driven leader responsible for the successful execution of all fire and electronic installation projects within the branch. As the installation business leader, you will oversee the coordination of people, materials, and processes to ensure projects are delivered safely, on time, within scope, and to Johnson Controls' quality standards. In this role, you will lead, mentor, and develop a team of installation professionals while executing business strategy, driving operational excellence, and ensuring customer satisfaction and financial performance. You will serve as a key leader for the installation business, balancing customer commitments, safety, productivity, and profitability. How You Will Do It Oversee the installation, programming, and commissioning of fire alarm and electronic systems per approved designs, specifications, and applicable codes Ensure work is performed safely and responsibly in compliance with corporate EHS policies to prevent injuries, property damage, or material loss Confirm installation schedules with customers prior to project start dates Test installed systems to ensure proper operation and obtain approval from local Authorities Having Jurisdiction (AHJ) Read and interpret building plans, electrical drawings, and specifications as required Partner with Project Coordinators to align installation activities with customers, contractors, and internal teams Team Leadership & Development Coach, mentor, and develop installation technicians, including onboarding, training, and ongoing performance management Plan, schedule, supervise, and coordinate installation activities across multiple projects Provide daily direction and exercise independent judgment to ensure quality, productivity, and adherence to schedules Support technician success through clear expectations, accountability, and continuous feedback Business & Operational Management Partner with the sales organization during the pre-bid process to ensure accurate labor scoping and installation planning Manage field resources to align with current and future project demands and customer obligations Drive revenue and profitability by implementing plans, programs, and processes aligned with corporate objectives Monitor productivity metrics and implement improvement actions to meet or exceed performance goals Customer Satisfaction & Relationship Management Maintain effective and proactive customer communication throughout installation projects Ensure contractual obligations are fulfilled while resolving installation, billing, or collection concerns Address customer complaints promptly and professionally to enhance satisfaction and long-term relationships Safety & Compliance Ensure all employees comply with corporate safety programs and policies Confirm safety training and certifications are current and complete Conduct accident investigations in the field and office as required by EHS policies Complete required job site safety inspections in accordance with corporate and regulatory standards On-Call & Technician Support Provide 24/7 on-call support for after-hours customer issues, dispatch guidance, and technical problem-solving Support technicians with after-hours phone and field guidance to maintain strong customer relationships Oversee daily operation and utilization of fleet vehicles assigned to the Installation Department What We Look For Required Qualifications Bachelor's degree in Business, Engineering, or a related field, or equivalent industry experience Minimum of 5-10 years of experience in a fire alarm installation environment Demonstrated supervisory or leadership experience, including training, team development, and performance management Strong presentation, communication, negotiation, and customer interaction skills NICET Level II Certification in Fire Alarm Systems Preferred Qualifications 7+ years of hands-on field experience 5 years of fire alarm audio programming experience At least 1 year of people management or supervisory experience Knowledge of additional low-voltage systems Simplex 4100ES certification Simplex network certification