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Job Description
Schedule Full Time:
80
Hours/Biweekly Hours:
3:00pm - 11:30pm Every Other Weekend and Holiday, Required General Summary Provides on-site leadership for the Public Safety Operations Center, directing real-time monitoring, dispatch, and mass-communication activities that protect patients, visitors, workforce members, and property across all WellSpan locations. Guides technicians, maintains situational-awareness technology, and ensures rapid coordination with internal public-safety teams and external emergency-response agencies. Duties and Responsibilities Leads operations center shifts by assigning workloads, coaching and training security operations technicians, and adjusting staffing to meet system-wide call, radio, and alarm volume. Supervises continuous CCTV, alarm, and geolocation monitoring for all facilities and WellSpan workforce members in the community, escalating incidents according to established protocols. Dispatches security patrols, EMS ambulances, and other public-safety resources through computer aided dispatch and radio systems, and contacts county 911 centers when police, fire or EMS assistance is required. Directs mass communication alerts for severe weather, external threats, or critical infrastructure disruptions, ensuring clear, timely messaging to affected areas. Maintains operational readiness of cameras, radios, dispatch consoles, and incident management software, initiating service tickets and interim work business continuity planning when malfunctions occur. Reviews incident reports and computer aided dispatch logs for accuracy, completeness, and timely closure; identifies performance trends and implements corrective actions. Participates in after-action reviews of critical incidents, assisting in the development of improvement plans and ensuring corrective actions are implemented. Coordinates vendor access notifications and monitoring, ensuring adherence to established entry and escort protocols. Participates in emergency management drills and live events, providing communications leadership and situational updates from the Operations Center.
Collaborates across Public Safety disciplines:
security, property management, emergency management, and EMS, to deliver integrated, system-wide responses. Mentors and evaluates operations center staff performance, providing feedback, coaching, and contributing to performance appraisals in coordination with Public Safety leadership. Supports recruitment and onboarding of new Operations Center personnel by participating in interviews, selection, and initial training processes.
Qualifications Minimum Education:
High School Diploma or GED Required Work Experience:
1 year Experience in lead or supervisory position. Preferred 2 years Experience in security or public-safety operations center, emergency dispatch, or similar environment.
Preferred Licenses:
Heartsaver CPR/AED within 90 days
Required and Courses and Training:
FEMA IS-100 and IS-200 within 90 days
Required Knowledge, Skills, and Abilities:
Excellent verbal and written communication skills. Basic computer skills and Microsoft applications (Excel and Word). Excellent interpersonal/communications skills. Transcription skills.
Benefits Offered:
Comprehensive health benefits Retirement savings plan Paid time off (PTO) Education assistance Financial education and support, including DailyPay Expanded Paid Parental Leave For additional details: Benefits & Incentives | WellSpan Careers (joinwellspan.org)
