Onboard & Risk Programs Coordinator - 0526

Job Summary Under general direction, and in compliance with standard operating procedures, policies, and City, state, and federal regulations, supports recruitment and onboarding efforts, and risk management initiatives for the department. In collaboration with Greenlink Division Managers and in coordination with the Human Resources Employment Administrator, recruits, screens, and assists with interviewing candidates for department operational positions. Sources candidates through job fairs, community partnerships, digital outreach, and public-facing recruitment campaigns. Develops, implements, and administers Greenlink's New Employee Mentorship Program. Monitors the quality and efficacy of the mentorship program through periodic review of programs and analysis of key performance indicators. Supports department Safety staff and City Risk Management in the review of documentation related to accidents, incidents, and other safety-related complaints resulting in insurance claims. Utilizes available technology, including facility and vehicle camera systems, to support safety-related activities. Supports Safety staff with the administration of Greenlink's Accident Review Committee activities, including scheduling safety events for review and documenting committee activities. As the Drug and Alcohol Program Manager (DAPM) for Greenlink, serves as the primary subject matter expert and point of contact for addressing any questions regarding all Department of Transportation (DOT)/Federal Transit Administration (FTA) drug and alcohol testing policies and programs. Ensures compliance with FTA regulations, including training requirements. Coordinates with the Employee Health Administrator to coordinate drug testing of Grenville Transit Authority (GTA) employees. Tracks DOT reportable accident history for current and former employees as needed. Coordinates with the Transit Safety & Training Manager for all training needs related to drug and alcohol programs. Stays up to date with regulatory changes and communicates updates with department managers. Provides information during audits such as the FTA Triennial Review, annual National Transit Database (NTD) reporting, and annual Drug and Alcohol Management Information System (DAMIS) reporting. Participates on Greenlink's Safety Committee as required. Represents the GTA Board of Directors to transit stakeholders and applicable federal, state, and local agencies. Essential Functions Support Hiring Functions for

Department Operational Positions:

In collaboration with Greenlink Division Managers and in coordination with the Human Resources Employment Administrator, assist with the recruiting, screening, and interviewing of candidates for all department operational positions. Support department recruitment efforts by attending, organizing, and facilitating job fairs, identifying community partnerships to source qualified applicants. In collaboration with Human Resources, utilize online candidate engagement system to reach and engage potential applicants. Manage and promote Greenlink's Employee Referral Program. In collaboration with the Public Engagement Manager and the City's Communications & Engagement Department, develop compelling public facing advertisements, posters, and digital media content to recruit applicants. Support department hiring managers to facilitate applicants through the recruitment, hiring and onboarding process. Conduct preliminary reviews of applications referred by Human Resources against job requirements. In collaboration with Greenlink Division Managers, identify qualified candidates to be invited for interview. Schedule interviews and facilitate the interview process with candidates and hiring managers. At time of interview, ensure that applicants have provided the required number of professional references and complete the Safety Performance History Records (SPHRs)form to expedite the hiring process. Conduct reference checks in a timely manner. Coordinate with Human Resources to ensure applicants initiate the background screen, and report to the Employee Health Center for their drug screen as directed. Assist applicants in coordinating their pre-employment DOT physicals with the City's Employee Health Center. Serve as the subject matter expert for recruiting and onboarding new employees within the department. Maintain detailed records tracking recruiting and onboarding activities. Conduct quality assurance activities related to onboarding and recruitment by analyzing engagement metrics for recruitment activities, soliciting applicant feedback on their experience with Greenlink's application and hiring process, and monitoring milestone timelines. 45%

Support Risk Programs Initiatives:

Assist Safety staff with monitoring actions taken by each division in response to reports of hazardous or potentially hazardous conditions. Conduct statistical and trend analyses of safety performance, security activities, and other safety events and prepare written monthly reports for the Transit Safety & Training Manager. Assist Safety & Training Manager with staying current on proposed legislation affecting public transit safety. Coordinate safety compliance reviews and inspections conducted by external agencies. Support the Transit Safety & Training Manager in the monitoring of employee injuries, workplace hazards, exposures, investigations, and mitigation strategies. Collaborate with department management, City Risk Management, and the Health Clinic Administrator as needed. Work closely with department safety staff and the Risk Management division to upload and provide required video footage, documentation, and supporting materials for insurance-related events, claims, and investigations. Support department divisions in keeping detailed records of incident or accident reports, video submissions, and correspondence. Assist supervisors and management in the preparation of documentation of insurance claims, legal inquiries, and regulatory audits as needed. Support the Deputy Director with coordinating documents to fulfill Freedom of Information Act (FOIA) requests in collaboration with the City's Legal Department. 30%

Administer Greenlink's Peer Mentorship Program:

In collaboration with the General Manager for Transit Operations, develop, implement, and administer a New Employee Mentorship Program that utilizes Peer Instructors and Senior Bus Operators to provide ongoing support to new employees after the successful completion of training. Establish guidelines and frequency for mentorship activities that provide a structured, but natural cadence of communication between mentors and new employees. Monitor the efficacy of the New Employee Mentorship Program through participant surveys and regular meetings with mentors. 15% Ensure Compliance with

Drug & Alcohol Program and DOT Physical Requirements:

As the Drug and Alcohol Program Manager (DAPM) for Greenlink, serve as the primary subject matter expert and point of contact for addressing any questions regarding all DOT/FTA drug and alcohol testing policies and programs. In collaboration with the Transit Safety & Training Manager, train new employees on drug and alcohol testing requirements as outlined in City and GTA Substance Abuse policies. With the assistance of division supervisors, coordinate all required testing. Maintain accurate records of all testing, compliance activities, and reporting requirements. Support internal and external audits involving drug and alcohol compliance by providing accurate records and required documentation. Ensure that all required drug, alcohol, and physical screenings are completed in accordance with City and federal policies and support the safety performance goals of the organization. With the assistance of division supervisors, ensure all employees receive communication regarding upcoming DOT physicals, including appointment scheduling, required documentation, and follow-up actions. Monitor compliance with ongoing health and safety requirements and provide timely updates to management regarding the status of employee health screenings and certifications. Collaborate with Human Resources to provide information on DOT reportable accident history for former employees when required. Submit annual Drug and Alcohol Management Information System (DAMIS) reports for FTA. 10% Perform other duties as assigned. Job Requirements Bachelor's degree in logistics, business, risk management, insurance claims, human resources, or a related field that provides the skills and abilities to meet the requirements of the position. Documented work experience may be substituted on a two (2) for one (1) basis. Over four (4) years of experience in employee recruitment, talent acquisition, risk management, workers compensation and insurance claims, human resources, or a related field. Must complete Drug & Alcohol Program Manager training within one (1) year of hire. Preferred Qualifications Direct experience in the public transportation field. Previous Drug & Alcohol Program Management experience. Driver's License Requirements Valid South Carolina Class D Driver's License.

Performance Requirements Knowledge of:

Federal, state, and local legislation and regulations pertaining to public transit service. The ADA, as it relates to public transit. FTA Drug and Alcohol Program requirements. Recruiting, hiring ∫erviewing best practices. Employee performance management and corrective action techniques. High-level conflict resolution or mediation skills. High-level facilitation and instruction skills. DOT driver qualification file requirements. Workplace and Industrial safety or environmental health and safety requirements including, but not limited to OSHA regulations, FTA safety and security regulations, SC Department of Labor laws, SC Motor Vehicle Laws, DOT Commercial Driver's License Motor Vehicle laws and regulations. Strong computer skills relevant to safety, reporting, and operational functions. High-level report writing and presentation techniques. Public speaking techniques and practices. Proper English usage, including spelling, grammar, and punctuation. Requisite reading, mathematical, written language, and verbal skills necessary to perform the essential functions of the job. Techniques for providing a high level of customer service when interacting with the public, vendors, community partners, and individuals of diverse ages, socio-economic backgrounds, and cultural groups.

Ability to:

Demonstrate strong interpersonal techniques and demonstrate a consistent commitment and ability to work with diverse work groups and individuals. Apply appropriate oral and written communication techniques to various individuals ranging from Greenlink employees, the public, elected officials, community leaders, and local, state, and federal agencies. Respond tactfully, clearly, concisely, and appropriately to inquiries from the public, Greenlink staff, or other agencies on sensitive issues. Effectively represent Greenlink to outside individuals and agencies. Coordinate with representatives from other departments to perform hiring, risk management, and employee health management functions related to public transit operations. Effectively facilitate meetings with diverse audiences. Provide adaptable and effective instruction to a diverse audience of adult learners with various learning styles and needs. Write reports, policies, formal presentations, and/or technical and legal documents and correspondence, and compose emails in a clear and professional manner. Make mathematical calculations and draw logical conclusions. Read, analyze, and interpret professional journals, policies and procedures, financial reports, legal documents, contracts, and governmental regulations. Drive a City vehicle. Operate general office equipment to include scanner, printer, copier, telephone, and computer with Microsoft Office Suite.

Working Conditions Primary Work Location:

Office environment, field, and transit bus.

Protective Equipment Required:

Close toed shoes, safety vest, safety glasses, and hearing protection.

Environmental/Health and Safety Factors:

Occasional exposure to unpleasant environmental conditions and/or hazards. Occasional outside work. Daily exposure to extreme temperature. Weekly exposure to wetness and/or humidity. Occasional exposure to mechanical hazards.

Physical Demands:

Constantly requires vison and hearing. Frequently requires standing, fine dexterity, walking, lifting, carrying, reaching, handling/grasping, climbing, balancing, bending, crouching and stooping, twisting, and talking. Occasionally requires sitting, kneeling, crawling, pushing/pulling and foot controls. Light strength demands include exerting 20-50 pounds occasionally, exerting up to 10-20 pounds frequently, or negligible amounts constantly AND/OR walking or standing to a significant degree.

Mental Demands:

Frequently requires time pressures, emergency situations, and working closely with others as part of a team. Occasionally requires frequent change of tasks, performing multiple tasks simultaneously, tedious or exacting work, noisy/distracting environment, and working an irregular schedule/overtime. Americans with Disabilities Act Compliance The City of Greenville is an Equal Opportunity Employer. To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions. Prospective and current employees should contact Human Resources to request an ADA accommodation. Disclaimer The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

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