Launch Manager, Trust and Safety, Operational Excellence

Launch Manager, Trust and Safety, Operational Excellence corporate_fare Google place Kirkland, WA, USA ; Austin, TX, USA bar_chart Mid Mid Experience driving progress, solving problems, and mentoring more junior team members; deeper expertise and applied knowledge within relevant area. info_outline X In accordance with Washington state law, we are highlighting our comprehensive benefits package, which is available to all eligible US based employees.

Benefits for this role include:

• Health, dental, vision, life, disability insurance

• Retirement Benefits:

  401(k) with company match

• Paid Time Off:

  20 days of vacation per year, accruing at a rate of 6.15 hours per pay period for the first five years of employment

• Sick Time:

  40 hours/year (increased to 69 hours/year for Seattle) including 5 discretionary sick days per instance
• Maternity Leave (Short-Term Disability + Baby Bonding): 28-30 weeks

• Baby Bonding Leave:

  18 weeks

•

Holidays:

13 paid days per year

Note:

By applying to this position you will have an opportunity to your preferred working location from the following: Kirkland, WA, USA; Austin, TX, USA .

Minimum qualifications:

Bachelor's degree or equivalent practical experience. 7 years of experience in operations, trust and safety, program management, business strategy, or related fields.

Preferred qualifications:

2 years of experience in AI/ML operations. Experience in content policy, anti-abuse, and reviewing online content. Experience in SQL, building dashboards, data collection/transformation, visualization, or a scripting/programming language (e.g., Python). Experience working with Large Language Models (LLMs) or prompt engineering. Ability to work well in a cross-functional team environment with a focus on knowledge sharing and collaboration. About the job As a Launch Manager within the Operations Excellence (OpsEx) team, you will be the catalyst behind the successful deployment of AI app review agents across various Trust and Safety verticals. You will serve as the central node for cross-functional (XFN) coordination, guiding projects through a multi-step launch playbook from initial prompt creation and prompt tuning to production deployment and post-launch monitoring. Responsibilities Lead cross-functional meetings across Product Management, Engineering, Policy, and Operations to track action items and manage launch-specific timelines. Identify launch blockers and facilitate rapid resolution to keep classifier deployments on schedule. Guarantee that all launch requirements including Policy sign-offs on knowledge docs, SteerCo reviews, and launch document approvals are fully completed before production launch. Coordinate and manage vendor resourcing required for human evaluation of random samples of AI classifier decisions. Lead the initial OpsEx investigation when metric thresholds are breached post-launch, partnering with Ops Verticals and Engineering to recommend policy or prompt changes.