Program Manager - Telecom

Overview:

We are seeking an experienced Program Manager to lead project delivery and technical implementation teams for enterprise technology solutions. This role will oversee end-to-end execution of customer projects, ensuring timely, cost-effective, and high-quality delivery aligned with business goals.

Key Responsibilities:

Lead and manage Project Managers and Engineers across multiple implementations Oversee full project lifecycle: onboarding, deployment, go-live, and transition to support Ensure projects are delivered on time, within scope, and within budget Drive technical delivery across telecom, VoIP, UCaaS, security, and cloud solutions Maintain project plans, SLAs, documentation, and risk mitigation strategies Monitor customer experience and handle escalations proactively Collaborate with cross-functional teams (Sales, Support, Billing, Engineering) Track financials including resource utilization, forecasting, and margin control Enforce change management, compliance, and BC/DR standards

Requirements:

Bachelor s degree (Business, Engineering, Telecom, or related field preferred) 7+ years in telecom, VoIP, UCaaS, or managed services 3+ years managing technical or project teams Strong leadership, stakeholder management, and execution skills PMP certification is a plus

What You Bring:

Ability to lead complex, multi-project environments Strong operational and technical understanding Customer-first mindset with focus on service excellence