SECURITY MANAGER

Summary of Job Duties:

The Security Manager will manage all property security operations and security teams, provide mentorship and guidance while ensuring all Company policies and procedures are being followed.

Principal Duties and Responsibilities:

Manage all security-related operational matters of the property and its events for the shift. This includes managing supervisory and line-level security employees and providing effective leadership and guidance during any major crisis/incidents Support leadership with the implementation and execution of strategic goals to deliver guest service using feedback and data with a proactive approach; manage the delivery and measurement of guest service consistent with the property's core service standards Develop an understanding all relevant local, state, and federal laws and maintain a good working relationship with local law enforcement, gaming agents, and other regulatory officials/bodies; collaborating, as needed, with local law enforcement in order to uphold law and order in the facility, maintain guest/employee safety, and respond to and handle emergency situations Ensure all guest questions and concerns are addressed immediately, either personally, or by contacting the appropriate department, supervisor, or member of management, to obtain the answer to the question, or obtain assistance in resolving the concern. Own the situation until the situation is resolved, or the guest is in direct contact with the Team Member who will resolve the situation Ensure policies/procedures and compliance standards are followed/maintained. Maintain knowledge of company internal controls, policies, regulations and procedures Perform other job-related duties as requested

General Job Responsibilities and Duties:

To perform the job successfully, an individual should demonstrate the following WOW!

Factor Competencies:

Relating to Customers

• Quickly build rapport and establishes relationships with friends. Relates well to different type of friends, listens and gets along well with them Quality Conscious
• Provide a high level of service, maintain high standards and work hard to get it right the first time Drive/Aspiration
• Gets things done, willingly takes on the more demanding tasks, stays motivated Stress Tolerant
• Remains calm under pressure. Reacts well to change and stays positive despite setbacks. Keeps work and personal difficulties in perspective Flexible
• Not resistant or afraid of change. Responsive and adaptable to situations and/or circumstances that would be different from the day to day routine Innovating
• Takes responsibility for own actions and uses good judgment before acting or making decisions Quick Learning
• Gets things done, willingly takes on the more demanding tasks. Easily identifies potential difficulties and their causes Communicating
• Speaks confidently and fluently. Talks at the correct pace and level. Is understandable. Holds others attention when speaking. Elicits necessary information to fully understand the needs, problems, and motives of customers Teamwork
• Fits in with the work group or team. Develops supportive relationships with co-workers. Is considerate toward others and promotes a sense of teamwork. Cost Conscious
• Understands how Casinos make money and appreciates the impact of own work on profits

Knowledge, Skills, and Abilities:

Ability to lead and mentor a team Strong comprehension skills for understanding information, security best practices, and applying knowledge to different scenarios Ability to communicate effectively in English, in both oral and written forms Ability to effective manage crises and work under pressure. Ability to perceive emergency and distress signals Interpersonal skills and ability to work effectively in a team environment Excellent planning, time management, decision making, presentation, and organization skills to meet deadlines Working knowledge of Microsoft Office (Outlook, Excel, Word, PowerPoint) Ability to build trust and commitment by modeling and reinforcing internal and external service excellence for employees and demonstrating best practices Ability to demonstrate business acumen by clarifying priorities, holding others accountable and using knowledge of current property and corporate initiatives to understand and improve business results Ability to champion innovation, change and diversity by influencing and addressing resistance to change, taking appropriate risks, and recognizing initiative shown by employees

Minimum Requirements:

Must be 21 years of age or older High School Diploma or equivalent One (1) year of security operations, government, or private industry experience in the security field, including previous experience preparing risk assessments, operational security plans, conducting security reviews, and/or after-action reports Minimum two (2) years any supervisory experience

Preferred:

Degree in criminal law/justice, business administration, or related a field; or equivalent education and work experience Previous leadership experience in a similar or related setting Previous experience working in a similar resort setting Bilingual, English as the primary or secondary language

License:

Valid Driver s license Gaming Registration as required by local jurisdiction

Alcohol Awareness Card Machinery or Work Equipment Used:

Handcart, PC, radio, OC spray, personal restraint device Paragon Tropicana is an Equal Opportunity Employer and maintains the policy of recruiting and retaining the best-qualified personnel who demonstrate the ability to perform competently and work well with others. It is the policy of Paragon Tropicana to provide equal employment opportunity regardless of race (including traits historically or culturally associated with race, such as hair texture and protective hairstyles), religion (including religious dress and religious grooming), color, age (40 and over), genetic information, disability (mental and physical), medical condition (as defined under state law), national origin, ancestry, sex (including gender, gender identity, gender expression), sexual orientation, marital status, familial status, parental status, domestic partner status, citizenship status, pregnancy (including perceived pregnancy, childbirth, lactation, or pregnancy-related conditions), military caregiver status, military status, veteran status, or any other status protected by federal, state, or local law. This policy of nondiscrimination is applied to all aspects of the employment relationship. The Company complies with the Americans with Disabilities Act (ADA) and applicable state and local laws in ensuring equal opportunity and employment for qualified persons with disabilities.