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Security Coordinator
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H&M Group
Remote
Full-Time
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Job Description
Job Description
Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities•Ambassador towards the stores and area teams for the security department, services, standards and requirementsSupport a flexible portfolio of locations (typically 50-70), with scope adjusted based on evolving business needsDevelop and lead a resilient crisis management strategy and framework for the Sales Market to prepare for, respond to, and manage crises that could affect our people, reputation, and business operationsRegularly review threat landscape, assess their impact, and create/train crisis response plansRepresent the Security function within company's Business Continuity frameworkProvide security expertise and support for special events such as high-profile company events, meetings, and designer events.
Work closely with policy owners (CoE/WB, H&S, Travel H&S, LP) and provide feedback on identify risks and gapsOversee risk management and compliance processes in alignment with global and local standards, ensuring effective crisis, risk, and incident handling for all security service areasSet expectations and deliver on internal control activities, frameworks, investigations and audit plansConduct risk assessments and store security audits, ensuring compliance with internal policiesEnsure accurate reporting of all audit and internal control outcomes through global tools and communicate findings to relevant stakeholdersRegularly review results, identify and respond to compliance gaps or vulnerabilities and collaborate with relevant functions to establish corrective action plans, update procedures and enhance guidelinesSupport and reinforce a strong health and safety culture across all areas of the businessPlan policy awareness campaigns, support in implementing control measures and deliver trainings (H&S, LP, CoE, etc.)Monitor KPIs, analyze trends and recommend actionsLeverage technical knowledge of security systems to assess compliance with Green Security StandardsSupport the execution of loss prevention strategies to reduce shrinkageParticipate in fraudulent investigationsServe as a key business partner to the SM Security Manager, fostering a high-performing culture within the team and sales marketPromote a data and risk-based approach and culture within the team and across the sales marketManage the end-to-end lifecycle of security work orders, from request intake and approval through completion and closeoutOversee invoice processing for security services, ensuring accuracy, proper documentation, and alignment with agreed scope and ratesTrack and reconcile work orders and invoices, identifying discrepancies, ensuring timely payments, and maintaining budget accuracy follow up.
Coordinate stakeholders and plan activities for a successful Yearly Stock take process (including vendor and tech readiness, training sessions and analysis steps)Support vendor management activities, including participation in tender processes, ensuring contracts meet internal requirements, remain up to date, and align with business and compliance standardsSupport ad hoc security responsibilities, including inventory processes, investigations, store audits or other related tasks.
QualificationsWe are looking for people with...Bachelor's degree in Security Management, Risk Management, Business Administration or related discipline.
Minimum of 3 years' experience in a security, risk or compliance-related role.
Experience in retail, distribution or multi-site environmentsStrong understanding of auditing, compliance and risk assessment methodologiesFamiliarity with information security frameworks (e.g., PCI DSS) and loss prevention systemsAnalytical mindset with a continuous improvement approachKnowledge of security systems, audit tools, loss prevention and risk management techniquesProactive problem solver with strong organizational skillsEffective communicator, capable of influencing and engaging across all levels of the businessHigh ethical standards with a strong sense of accountabilityFluent in English; other languages are an advantage.
Additional Information
WHAT YOU'LL
DOAs a Security Coordinator, your main focus will be Develop, implement and maintain risk-based security and compliance strategies, connected to company policies, global standards, country legislation and sales market risk landscape. This hybrid role reports into our Security Risk Manager and is based out of Houston, TX office.Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities•Ambassador towards the stores and area teams for the security department, services, standards and requirementsSupport a flexible portfolio of locations (typically 50-70), with scope adjusted based on evolving business needsDevelop and lead a resilient crisis management strategy and framework for the Sales Market to prepare for, respond to, and manage crises that could affect our people, reputation, and business operationsRegularly review threat landscape, assess their impact, and create/train crisis response plansRepresent the Security function within company's Business Continuity frameworkProvide security expertise and support for special events such as high-profile company events, meetings, and designer events.
Work closely with policy owners (CoE/WB, H&S, Travel H&S, LP) and provide feedback on identify risks and gapsOversee risk management and compliance processes in alignment with global and local standards, ensuring effective crisis, risk, and incident handling for all security service areasSet expectations and deliver on internal control activities, frameworks, investigations and audit plansConduct risk assessments and store security audits, ensuring compliance with internal policiesEnsure accurate reporting of all audit and internal control outcomes through global tools and communicate findings to relevant stakeholdersRegularly review results, identify and respond to compliance gaps or vulnerabilities and collaborate with relevant functions to establish corrective action plans, update procedures and enhance guidelinesSupport and reinforce a strong health and safety culture across all areas of the businessPlan policy awareness campaigns, support in implementing control measures and deliver trainings (H&S, LP, CoE, etc.)Monitor KPIs, analyze trends and recommend actionsLeverage technical knowledge of security systems to assess compliance with Green Security StandardsSupport the execution of loss prevention strategies to reduce shrinkageParticipate in fraudulent investigationsServe as a key business partner to the SM Security Manager, fostering a high-performing culture within the team and sales marketPromote a data and risk-based approach and culture within the team and across the sales marketManage the end-to-end lifecycle of security work orders, from request intake and approval through completion and closeoutOversee invoice processing for security services, ensuring accuracy, proper documentation, and alignment with agreed scope and ratesTrack and reconcile work orders and invoices, identifying discrepancies, ensuring timely payments, and maintaining budget accuracy follow up.
Coordinate stakeholders and plan activities for a successful Yearly Stock take process (including vendor and tech readiness, training sessions and analysis steps)Support vendor management activities, including participation in tender processes, ensuring contracts meet internal requirements, remain up to date, and align with business and compliance standardsSupport ad hoc security responsibilities, including inventory processes, investigations, store audits or other related tasks.
QualificationsWe are looking for people with...Bachelor's degree in Security Management, Risk Management, Business Administration or related discipline.
Minimum of 3 years' experience in a security, risk or compliance-related role.
Experience in retail, distribution or multi-site environmentsStrong understanding of auditing, compliance and risk assessment methodologiesFamiliarity with information security frameworks (e.g., PCI DSS) and loss prevention systemsAnalytical mindset with a continuous improvement approachKnowledge of security systems, audit tools, loss prevention and risk management techniquesProactive problem solver with strong organizational skillsEffective communicator, capable of influencing and engaging across all levels of the businessHigh ethical standards with a strong sense of accountabilityFluent in English; other languages are an advantage.
Additional Information