Security Officer - Hilton Tucson El Conquistador

Position Summary We are seeking a reliable and professional Security Officer to ensure the safety, security, and comfort of our guests, employees, and property. This role is responsible for monitoring hotel premises, responding to incidents, and enforcing hotel policies while delivering excellent customer service. Key Responsibilities Conduct regular patrols of hotel property to ensure a safe and secure environment Identify, report, and document unsafe conditions or suspicious activity Respond promptly to emergencies, incidents, and guest requests for assistance Prepare accurate and detailed incident and accident reports in accordance with company standards Operate radio and communication equipment effectively and maintain clear records Enforce hotel policies and procedures consistently and professionally Monitor and control access, including issuing and tracking keys with proper identification Serve as a first responder in emergency situations Maintain current knowledge of emergency, fire safety, and life safety procedures Provide First Aid/CPR assistance when necessary (certification required or willingness to obtain) Maintain a professional appearance and demeanor at all times Collaborate with team members and follow all company policies and guidelines Perform additional duties as assigned by management Qualifications High school diploma or equivalent (preferred) Previous customer service experience (1+ year preferred) Strong communication and observation skills Ability to remain calm and act decisively in high-pressure situations Basic report writing and documentation skills Ability to work independently and as part of a team Work Schedule Full-time 8-hour shifts (may include evenings, weekends, and holidays) Benefits 401(k) with company matching Health, dental, and vision insurance Life insurance Employee assistance program Employee discounts Referral program Tuition reimbursement