Gatehouse Supervisor

Gatehouse Supervisor The Club at Seven Canyons - Sedona, Arizona Position Summary The Gatehouse Supervisor is responsible for overseeing daily gatehouse operations to ensure the safety, security, and welcoming experience of guests, residents, visitors, and team members at Enchantment Resort. This role provides frontline leadership to Gatehouse Attendants, ensuring established access control procedures, security standards, and guest service expectations are consistently met while fostering a professional, calm, and hospitable arrival experience. How You Will Enjoy Your Day Lead and support Gatehouse Attendants to deliver a secure, courteous, and efficient entry experience Balance security protocols with club-level member and guest service in a luxury environment Act as a visible, confident point of contact for members, residents, vendors, and club departments Essential Duties & Responsibilities Operations & Guest Experience Supervise daily gatehouse operations, ensuring proper verification of residents, members, registered guests, vendors, and visitors Maintain a professional, welcoming presence while enforcing access control and resort policies Respond calmly and decisively to visitor, member and resident concerns, access disputes, and unusual situations Coordinate with Golf Services, Restaurant, and Club Operations to support seamless arrivals and departures Monitor traffic flow and ensure safe ingress and egress at all entry points Supervision & Leadership Train, coach, and schedule Gatehouse Attendants to ensure proper coverage and consistent performance Ensure team compliance with standard operating procedures, safety protocols, and communication expectations Complete shift reports, incident documentation, and daily logs as required Manage gate access systems and controls Provide feedback and assist with performance management and disciplinary documentation when necessary Safety & Security Enforce property security policies, emergency procedures, and access control standards Identify and escalate security or safety concerns to the Club Leadership Respond to emergencies, coordinate with management and emergency services as appropriate, and document incidents thoroughly Maintain awareness of club activity, special events, and resident/guest movements Supervision Exercised Gatehouse Attendants Supervision Received Seven Canyons Association Community Manager and The Club at Seven Canyons COO Minimum Requirements High school diploma or GED required Prior experience in security, access control, hospitality, or supervisory roles preferred Strong guest service orientation with the ability to balance hospitality and enforcement Excellent communication skills; calm, professional demeanor in high-stress situations Ability to write clear incident reports and maintain accurate logs CPR / First Aid certification or willingness to obtain within a specified timeframe Valid driver's license; ability to operate resort vehicles or golf carts as needed Physical Requirements Ability to work outdoors in all weather conditions Extended periods of standing and walking Lifting/carrying up to 25-50 pounds as required Visual acuity and hearing sufficient to monitor vehicles, guests, and surroundings