GSOC Operator

GSOC Operator 2.6 2.6 out of 5 stars San Mateo, CA 94402 $29.13 an hour Metro One Loss Prevention Services Group (West Coast), Inc. 1,167 reviews $29.13 an hour GSOC Operator Have a passion for service? Ready to build a career, not just find another job? M1 Global has the opportunity you've been looking for!

About Us:

At M1 Global, we are reshaping the security industry with a dynamic, service-driven approach. We are proud to provide top-tier security and loss prevention services to our valued clients and we're growing fast! If you're ready to be part of a company that values your commitment and supports your career goals, apply today!

What We Offer:

Weekly Pay

• Your hard work rewarded fast. Competitive Benefits
• Health, Dental, Vision, and more. Flexible Schedules
• Work-life balance matters. 401 (k) Program
• Invest in your future. Easy Online Application Process
• Get started in minutes!

Your Responsibilities:

Provide Excellent Customer Service Monitor CCTV Camera System and accurately document activity in a daily report Observe, Survey, and Report on activities at your assigned location Respond Rapidly in critical situations Strong situational awareness and ability to assess potential threats. Proficiency in using security systems (CCTV, access control, alarm panels). Strong customer service and interpersonal skills to interact professionally with visitors and employees. Ability to enforce security policies with firmness and diplomacy. Excellent verbal and written communication skills. Ability to remain calm under high-pressure situations and emergencies. Physically capable of standing for extended periods, conducting patrols, and responding quickly to security incidents. Visitor Management & Access Control Greet and verify visitor identity upon arrival. Utilize a visitor management system to check guests in and out. Issue visitor badges and provide appropriate directions. Maintain accurate and detailed visitor logs. Enforce security policies to prevent unauthorized access. Security & Surveillance Monitor CCTV cameras, alarm systems (fire/intrusion), and access control panels for any irregularities. Conduct security patrols and inspect assigned areas to ensure a safe environment. Identify potential security risks and mitigate them before escalation. Maintain communication with the on-site security team and operational staff. Incident Response & Reporting Report any security breaches, suspicious activities, or safety concerns to Metro One leadership. Respond promptly to alarms and emergencies, including fire drills and evacuation procedures. Provide immediate support during medical emergencies, fires, and security threats . Communication & Customer Service Answer calls and inquiries with professional etiquette. Educate visitors and employees on security protocols and policies. Maintain a positive and professional demeanor while ensuring safety procedures are followed.

What We're Looking For:

Strong situational awareness and ability to assess potential threats. Proficiency in using security systems (CCTV, access control, alarm panels). Strong customer service and interpersonal skills to interact professionally with visitors and employees. Ability to enforce security policies with firmness and diplomacy . Excellent verbal and written communication skills. Ability to remain calm under high-pressure situations and emergencies . Physically capable of standing for extended periods, conducting patrols, and responding quickly to security incidents. Why M1 Global? If you're looking for more than just a job — if you want to be part of a growing, supportive team where your hard work matters — Metro One is your next career move. We are dedicated to delivering unmatched service to our clients and creating a best-in-class work environment for our employees. Grow your career. Strengthen your skills. Make a difference. M1 Global is an Equal Opportunity Employer. Must have a valid/active Security Guard Card BSIS Must have reliable form of transportation to and from assigned workstations Have or the ability to obtain a CPR, First

AID, AED

Card Multitasker, 1 year experience in SOC Able to sit and stand for 8 hours Strong technical aptitude Proven customer service skills Medical/Dental/Vision available Monitor surveillance systems, alarms, and access control software. Dispatch appropriate personnel during incidents. Maintain communication logs, generate reports, and log suspicious activities Respond to calls, provide assistance to staff, and act as information hub. Liaise with law enforcement or emergency services when required. PPO#119962