WINERY SECURITY GUARD

WINERY SECURITY GUARD

Ponte Winery - 3.1 Temecula, CA Job Details Part-time $23 an hour 1 day ago Qualifications Customer communication Outdoor work English De-escalation techniques Conflict de-escalation Guard Card Venue customer assistance Handling customer service requests Guest rapport building Event customer service Full Job Description About our

Company:

Ponte Family Estate Winery opened in 2003 and is a California based company operating in the heart of the Temecula Wine Country. We have been farming our vineyards since 1984 and are a real working winery, growing and producing over 20 estate grown varietals within certified sustainable facilities. We are located right next to our Four Diamond, 90 room, boutique hotel Ponte Vineyard Inn. We are surrounded by 300 acres of mature vineyards and views of rolling hills. We are a short drive from most of Southern California and enjoy hosting folks who want a break from city life. Our guests visit us seeking a relaxing day or overnight stay in the country. We have become the benchmark for great service among Temecula wineries. Our associates are dedicated to delighting guests by providing excellent hospitality and serving great wine and food in a beautiful environment.

Summary:

The Winery Security Guard will be responsible for maintaining a safe and welcoming environment during the winery events. This role involves monitoring guests, protecting property, enforcing company's policies, and assisting the staff, and responding to incidents professionally while providing excellent customer service.

Schedule:

Friday - Sunday Weekends + Holidays are a must Hours and shifts vary by business needs

Compensation:

$23.00 hourly

Essential Duties and Responsibilities:

Respond to guests' requests and emergencies in a timely and professional manner. Continuously patrol and monitor entrances, exits, parking lots and event space and report all suspicious occurrences or safety concerns. Respond promptly to medical emergencies, disputes, intoxicated guests, or security incidents. Assist or direct the investigation of suspected theft or misconduct of associates and guests. Investigate damage to property. Follow lost and found procedures and ensure guest property is properly secured. Complete incident reports and maintain accurate security logs. Be familiar with emergency procedures, and provide calm, reassuring assistance to guests and fellow associates in the event of an emergency. Perform any additional duties as requested by the Events and Catering Manager.

Knowledge, Skills and Abilities:

Ability to treat all associates and guests in a respectful manner. Exhibits integrity (honesty and truthfulness). Has attention to detail. AA degree in Police sciences or related field. CPR/First Aid certification Must have excellent communication skills. Must be able to work in a standing position for long periods of time.

Required Qualifications:

Must be 18 years old. Must be available to work weekends and holidays. Previous security, hospitality, or event experience preferred. Must be able to work special events ( i.e. weddings, private parties, wine club parties, in house events, etc.) Experience with wine desirable but not essential. Positive attitude, good conversational skills and enjoys working with the guests. Fluent in English. Able to engage the guests in a clear and professional manner. Be willing and able to work well under pressure. Work in high paced work environment. Ability to multitask. Reliable transportation and flexible scheduling. Ability to stand and walk for extended periods. Valid California BSIS Guard Card required. Ability to work evenings, weekends, holidays, and special events. Excellent customer service and conflict de-escalation skills. Ability to stand and walk for extended periods.

Preferred Qualifications:

Prior experience providing security at wineries, hospitality venues, concerts, weddings, festivals, or special events. Experience managing intoxicated guests and crowd control. CPR/First Aid certification. California Responsible Beverage Service (RBS) certification preferred.

Physical Requirements:

Outdoor and indoor event settings. Exposure to varying weather conditions. Must be able to work in an outdoor environment (hot and/or cold temperatures). Walk and stand for 6-12 hour shifts. Lift up to 25-50 pounds occasionally.

Company Standards:

Understand the Ponte Values, and Service Standards. Ensure the safety of guests and associates. Follow the environmental standards set by the Company Treat all associates and guests in a respectful manner. Exhibit integrity (honesty and truthfulness). Perform any other duties as required by your Manager.