Museum Assistant

Museum Assistant

HILLWOOD MUSEUM - 4.8

Washington, DC Job Details Part-time $20.18 an hour 12 hours ago Qualifications Computer operation Guest relations Phone communication Computer literacy Greeting customers Customer inquiry handling Surveillance Computer skills Entry level

Full Job Description Position Description Title:

Museum Assistant Employment Status:

Part-Time Time Commitment:

Total number of scheduled hours varies based on need. Employee's schedule will be a combination of weekdays, Saturdays and Sundays between the hours of 10am and 5pm.

Primary Functions:

Greets and orients visitors at the coat check in the Mansion Acts as rover or sits a static post inside the Mansion. May answer general questions about the Hillwood/exhibit for visitors. Augments Hillwood Security by observing and reporting any suspicious activity, injury/illness, or unusual/unsafe conditions. Assures a positive, enjoyable visitor experience. May assist with special event crowd and or vehicle management.

Key Job Elements:

If assigned to

Mansion Coat Check:

Welcomes and greets visitors and checks coats/bags Provides information and directions to visitors Reports suspicious activity to Security Relays any emergency information to Security for their response Answers Hillwood-related and general questions Assists Security with emergency evacuation of visitors If assigned as

Mansion Rover or Stationary Gallery Monitor:

Circulates throughout assigned area and/or sits a fixed post to observe visitor activity. Provides information and directions to visitors. Reports suspicious activity to Security Relays any emergency information to Security for their response. Answers Hillwood-related and general questions. Assists Security with emergency evacuation of visitors. If assigned to

Special Events or Parking:

Assist Security with vehicle management Assist Security with crowd management and wayfinding

Organizational Relationships:

Reports to their assigned supervisor or project leader. Collaborates with the Security Services. Interacts with staff, volunteers and visitors of all ages.

Knowledge:

Interested in learning about decorative arts, the Museum's collection and founder. Experience in customer service.

Skills/Abilities:

An ability to remain calm under various stressors (illness/injury, emergency evacuation, suspected or overt criminal behavior). Strong observation skills. A warm, empathetic, and enthusiastic communicator. Flexibility, patience, and a positive outlook. Commitment to, enthusiasm for, and comfort with conversing with a diverse range of people. Timely and responsive in correspondence via email and phone. Basic comfort level with and regular use of email and computers. Demonstrates a commitment to the spirit of Hillwood's mission, vision, and interpretive messages, and keeps them at the forefront of all endeavors. Use of a radio for communications.

Work Environment:

The work environment characteristics described here are representative of those a museum security assistant encounters while performing the essential functions of the role. Museum Assistants are regularly required to: Communicate professionally in person, over the telephone, through email and other electronic means. Stand and or walk for extended periods of time. Ascend/descend stairs, move about their assigned area. Visually or otherwise identify, observe and assess. Occasionally required to lift, drag and/or move up to 15 pounds unassisted.

Notice:

The preceding description has been designed to indicate the general nature and essential duties and responsibilities of work performed by a Museum Assistant. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of staff to do this role.

Compensation:

$20.18/hr