Job Description
Security Officer Lead (Horseshoe) Caesars Entertainment - 3.6 Council Bluffs, IA Job Details Full-time 19 hours ago Qualifications Customer communication Confidential information handling In-person customer service English Driving Full Job Description
WE ARE CAESARS
At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them. Our Mission :
"Create the Extraordinary" Our Vision :
"We create spectacular worlds that immerse, inspire and connect you. We don't perform magic; we create it with excellence." Our Values :
"Blaze the Trail, Together We Win, All-In on Service" Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in. JOB SUMMARY
The Security Officer's main function is to provide a friendly and safe environment for our guests and team members while protecting company assets. HOW YOU WILL CREATE THE EXTRAORDINARY
Responsible for maintaining security protection on property, including money transactions, customer service, and performing command center/dispatch Functions. Check IDs and ensure all guests are at least 21 years of age to enter the casino. Observe and report disruptive or intoxicated persons. Respond to security concerns in a prompt and efficient manner. Provide medical attention in emergency situations to guests. Provide assistance and service to guests and employees. Ability to effectively communicate over dispatch radio. Maintain an upbeat and positive demeanor in all interactions as well as maintain composure in handling difficult interactions. Comply with Iowa Racing and Gaming Commission Regulations and procedures. Comply with company regulations, policies, and procedures. Act as a role model to other employees and always presents oneself as a credit to the Company and encourage others to do the same. Performs all other related and compatible duties as assigned. WHAT YOU WILL NEED
Good oral and written communication skills including tact when dealing with difficult customers; must be fluent and literate in English. Ability to maintain extremely confidential information. General familiarity with investigative procedures. Valid driver's license preferred to drive security vehicle on the property when needed. Ability to respond calmly and make rational decisions in stressful situations with co-workers, guests, and vendors. Ability to compose clear, accurate, and concise reports. Must be able to listen and respond to visual and aural cues. Physically mobile with reasonable accommodations including ability to lift up to 50 lbs., and ability to push, pull, reach, bend, twist, stoop and stack. Must be able to run on level surfaces, as well as, up and downstairs. Ability to stand for extended periods of time. ABOUT US
Harrah's Council Bluffs, Horseshoe Council Bluffs, the Mid-America Center, and the Hilton Garden Inn, all part of Caesars Entertainment's expansive portfolio, are looking to bring the best talent from around the area to the Empire. We know that excellent service begins with our team members, which is why we are all inspired by the company's Mission, Vision, and Values and why we strive for greatness each and every day. From providing the best gaming experience with two casino properties to offering two hotels with varying amenities, and convention, meeting, and entertainment space perfect for events big and small, our teams and properties are here to serve the Council Bluffs-metro area no matter the need. TOGETHER WE WIN
We believe in delivering family-style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships. DISCLAIMER
These statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary. As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law. ADA Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals' religious beliefs or practices. EQUAL EMPLOYMENT OPPORTUNITY
Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person's race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.
