Security Officer | Davenport, IA, USA

Security Officer Location:

Davenport, IA, 52801

Officer Type:

Unarmed Employment Status:

Full-Time Schedule:

Monday:

10:15 AM - 8:15 PM | Tuesday to

Friday:

10:15 AM - 5:45

PM Pay:

$17 per hour Position Overview Citadel Security USA is hiring a Full-Time Unarmed Security Officer for a public library environment in Davenport. This position focuses on maintaining a safe, respectful, and welcoming atmosphere for visitors, staff, and community members throughout daily operations. The site serves a diverse population, and successful candidates should be comfortable interacting with individuals from a variety of backgrounds while remaining calm, professional, and approachable during challenging situations. Primary Responsibilities

• Maintain a visible security presence throughout the library and surrounding areas
• Monitor activity within reading areas, entrances, common spaces, and public gathering locations
• Assist with handling disruptions, disturbances, or policy violations in a calm and professional manner
• Apply verbal de-escalation techniques when addressing conflicts or behavioral concerns
• Observe and report suspicious activity, safety concerns, or unusual incidents
• Conduct routine walkthroughs to help support a secure and orderly environment
• Communicate professionally with library staff, visitors, contractors, and management
• Prepare detailed incident reports, daily activity logs, and documentation as needed
• Respond appropriately to emergencies or requests for assistance
• Support site policies and operational procedures consistently throughout each shift Minimum Qualifications
• Must be at least 18 years of age
• Strong interpersonal communication and customer service skills
• Ability to remain professional in high-interaction public settings
• Reliable attendance and dependable work ethic
• Ability to stand and walk for extended periods during scheduled shifts
• Comfortable working independently while remaining attentive to surroundings Preferred Qualifications
• Experience in security, customer service, public-facing roles, or community environments
• Previous experience using de-escalation or conflict resolution techniques
• Familiarity with incident documentation and report writing
• Experience working in libraries, public facilities, schools, or similar environments is a plus What We Offer
• Consistent full-time schedule
• Professional and community-focused work environment
• Ongoing operational support and guidance
• Opportunity to build experience in public-facing security operations
• Structured responsibilities and clear site expectations Equal Opportunity Employer Citadel Security USA is an Equal Opportunity Employer.

All qualified applicants will be considered for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected status under applicable law.