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Job Description
Situated between the energy of Downtown Chicago and the convenience of the nation's busiest airport, Loews Chicago O'Hare Hotel is truly the best of both worlds. Complete with rotating art gallery showcases by local artists, lux amenities and upscale accommodations - our property is truly an O'Hare Oasis.
Who We Are:
Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations. Growth and belonging start here; you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role—from Guest Services to Finance, Culinary to IT—offers opportunities to grow and make a meaningful impact. Creating a Team Member experience where you belong no matter what age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.
What We Offer:
Competitive health & wellness benefits, 401(k) & company match Paid Sick Days, Vacation, and Holidays, Paid Bereavement, Paid Pet Bereavement Training & Development opportunities, career growth Tuition Reimbursement Pet Insurance Team Member Hotel Rates, other discounts, perks and more
What We're Looking For:
A vigilant and proactive Security Officer who will be the cornerstone of safety and peace of mind at Loews Hotels. You'll be the trusted guardian of our guests, team members, and property—combining sharp observation with quick thinking to create an environment where everyone feels secure and cared for. In this role, you'll patrol our stunning property, respond to challenges with confidence, and ensure that every guest experience is seamless and worry-free.
Who You Are:
Observant Protector:
You have an eye for detail and a knack for spotting potential issues before they arise.
Calm Decision-Maker:
You thrive under pressure, making sound choices when it matters most.
Clear Communicator:
You connect easily with guests and team members, ensuring clarity and reassurance in every interaction.
Integrity-Driven:
You uphold the highest standards of safety and professionalism in everything you do.
Team-Oriented:
You value collaboration and work seamlessly with others to maintain a secure environment. Veterans and military spouses encouraged to apply.
What You'll Do:
Monitor and control access to team member entrances, ensuring a secure environment for guests and staff. Execute regular patrols throughout the hotel to identify and address safety hazards, contributing to overall guest satisfaction. Respond effectively to emergencies in accordance with established Emergency Response Procedures, safeguarding lives and property. Maintain detailed logs for visitor access and package removal, enhancing security protocols and compliance with organizational policies. Inspect packages entering and exiting the premises, preventing unauthorized items and maintaining facility integrity. Document security incidents and actions taken, ensuring transparency and accountability within security operations. Enforce hotel policies and regulations consistently, fostering a culture of safety and respect among team members and guests. Interact professionally with guests, addressing concerns and enhancing their overall experience at the hotel. Monitor CCTV systems and assist in maintaining a secure environment, promptly reporting suspicious activities. Facilitate communication with management on safety-related maintenance issues, ensuring timely resolution and compliance with safety standards. Manage lost and found items efficiently to uphold hotel standards and improve guest trust and satisfaction. Collaborate with team members to support health and safety training initiatives, reinforcing a commitment to maintaining a safe workplace. Regular attendance in conformance with standards. May be required to work varying schedules to reflect business needs. Required to attend all mandatory training sessions and meetings. Perform other duties as assigned.
Your Qualifications Include:
Previous experience in hotel security or a related field required (1-3 years preference). Ability to remain calm and make sound decisions in high-pressure situations required. Ability to operate departmental vehicles, including electric transport vehicles required. Basic first-aid certification or ability to administer first aid preferred. High school diploma or equivalent; an associate's degree in criminal justice, security management, or a related field is preferred. Knowledge of security systems, safety regulations, and emergency response protocols preferred. Experience using CCTV systems and other security technology preferred. Experience in customer service or hospitality to enhance guest interactions preferred. Background in law enforcement or military service is a plus. Strong observational and problem-solving skills to identify and address security concerns. Excellent communication and interpersonal skills for effective interaction with guests and team members. Proficiency in report writing and documentation for incidents and safety issues. Additional certifications in security training, conflict resolution, or emergency response are advantageous. Ability to work flexible hours, including nights, weekends, and holidays as required. Willingness to participate in off-site training or refresher courses as mandated by the organization. Potential for limited local travel for training or inter-departmental meetings may be required. The wage for this position is $22.85. Visit this site to view benefits this role may be eligible for based on classification: Loews Hotels Benefits Headquartered in New York City, Loews Hotels & Co is rooted in deep heritage in the hotel industry and excellence in service. As one of the only independently owned family hotel companies, we know that hospitality comes from the heart. Loews Hotels & Co owns and operates hotels and resorts across the U.S. and Canada. Located in major city centers and resort destinations, including multiple hotels in partnership with Universal Orlando Resort, Loews Hotels & Co features properties grounded in family heritage and dedicated to delivering unscripted guest moments, all with a locally handcrafted approach. We pride ourselves on the individuality and uniqueness of our offering. Joining Loews Hotels & Co means not just gaining a job, it means becoming a part of a family. A family where Team Member growth and empowerment are part of our DNA and have been for decades. We offer progressive benefits including paid parental leave, 401K matching and travel benefits, and opportunities for ongoing learning and development. But beyond that, as a member of the Loews Hotels family, you are part of a culture of diversity and inclusion, one that works hard to protect our environment with eco-friendly and sustainability programs, and one that is always a good neighbor to their communities, supporting them in ways large and small. We welcome you to join us. Loews Hotels & Co is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.
