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Casino Service Agent - Red Rock

Job

Station Casinos

Las Vegas, NV (In Person)

Full-Time

Posted 4 weeks ago (Updated 1 day ago) • Actively hiring

Expires 6/22/2026

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Job Description

Casino Service Agent - Red Rock Station Casinos - 3.5 Las Vegas, NV Job Details Full-time 1 day ago Qualifications Communication skills Full Job Description Casino Service Agent ( Agente de servicios de casino )
Description:
Assist Station Casinos Guests by responding to their needs and questions. Works closely with Player Development staff to assist them with arrangements for our Guests. Answer telephone calls from casino Guests requesting information or services from the Player Development staff. Input Player Development room reservations as directed. Follow through on all Guests requests handling whatever details possible and requesting assistance, if needed, from a higher position to complete requests. Assist Player Development staff in making both internal and external reservations and arrangements for Guests receiving complimentary services. Assist with Special Events. Maintain all Special Event spreadsheets. Run reports as requested by the department head. Accommodate all requests made by our Casino Guests and the Player Development department. Handle all Concierge requests for our Casino Guests and the Player Development department.
Qualifications:
Minimum age requirement is 21. Previous VIP Services, Front Desk or Reservations experience preferred.

Ability to communicate effectively with Guests, Team Members and Management. Strong interpersonal and communication skills. Proficient in but not limited to CMS, LMS and Microsoft Office. Previous VIP Services, Front Desk or Reservations experience preferred. Descripción: Ayudar a los huéspedes de Station Casinos respondiendo a sus necesidades y preguntas. Trabajar en estrecha colaboración con el personal de desarrollo de jugadores para ayudarlos a organizar las cosas para nuestros huéspedes. Responder a las llamadas telefónicas de los huéspedes del casino que soliciten información o servicios del personal de desarrollo de jugadores. Introducir las reservas de la sala de desarrollo de jugadores según lo indicado. Realizar el seguimiento de todas las solicitudes de los huéspedes, gestionar todos los detalles posibles y solicitar ayuda, si es necesaria, desde un puesto superior para completar las solicitudes. Ayudar al personal de desarrollo de jugadores a realizar reservas internas y externas y a organizar los servicios gratuitos para los huéspedes. Ayude con eventos especiales. Mantener todas las hojas de cálculo de eventos especiales. Elaborar los informes según lo solicite el jefe del departamento. Aceptar todas las solicitudes de nuestros huéspedes del casino y del departamento de desarrollo de jugadores. Gestionar todas las solicitudes de conserjería para nuestros huéspedes del casino y el departamento de desarrollo de jugadores.
Calificaciones:
El requisito de edad mínima es de 21 años. Se prefiere experiencia previa en servicios VIP, recepción o reservas. Capacidad para comunicarse eficazmente con los huéspedes, los miembros del equipo y la gerencia. Fuertes habilidades interpersonales y de comunicación. Competente, entre otros, en
CMS, LMS
y Microsoft Office. #LI-DNI

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