Security supervisor

Security supervisor The Residential Gatehouse Security Officer is responsible for maintaining the safety, security, and controlled access of the residential community. This position serves as the first point of contact for residents, guests, contractors, and deliveries while ensuring all community access procedures and security protocols are followed. Officers are expected to provide professional customer service while monitoring activity and responding to incidents in a calm and efficient manner.

Job Responsibilities:

Monitor and control vehicle and pedestrian access at the gatehouse Verify resident, guest, vendor, and contractor authorization before granting entry Maintain visitor logs and issue passes as required Patrol assigned areas of the neighborhood when necessary Observe and report suspicious activity, safety hazards, or violations of community rules Respond to incidents, disturbances, alarms, or emergencies according to company procedures Communicate effectively with residents, management, law enforcement, and emergency services Operate security equipment including cameras, radios, gate systems, and access control software Complete accurate daily activity reports and incident reports Ensure gatehouse remains clean, organized, and professional at all times Provide courteous assistance and directions to residents and visitors Enforce community access policies and security procedures consistently and professionally Am-Gard has been providing security guard service to the southwestern Pennsylvania region for over 40 years. Incorporated in 1983, Am-Gard is a third-generation family owned and operated Pittsburgh based business. We take pride in our support of the communities we serve and local charities including the City of Pittsburgh Police, Veteran's Leadership Program, Animal Friends, and the Wounded Warrior project just to name a few. Am-Gard is a member of the Building Owners and Managers Association as well as the American Society for Industrial Security and is proud to be one of the largest locally owned security services company in Pittsburgh. Am-Gard's headquarters is located in Pittsburgh and we currently provide approximately 20,000+ hours per week of security services to customers throughout the region. With customers having direct access to Am-Gard's engaged ownership, coupled with an experienced operations team led by our Director of Operations, we are committed to providing superior security services ensuring a safe and secure environment at all our customer facilities. We believe our experience, commitment to excellence and local heritage make Am-Gard the ideal partner to support our clients security and safety program.