Surveillance Agent I

Surveillance Agent I Wind Creek Hospitality

• 3.6 Chicago, IL Job Details Full-time $16.75
• $22.

73 an hour 5 hours ago Benefits Health insurance Dental insurance Flexible spending account Paid time off Employee assistance program Vision insurance 401(k) matching Life insurance Qualifications Report preparation High school diploma or GED Incident report writing

Full Job Description Location:

Chicago Southland Department:

Surveillance Operations Type:

Full-Time Date Posted:

06/01/2026

Date Closing:

06/15/2026 If you need reasonable accommodation to complete the online application, please contact the Human Resources Department. Native American Indian Preference in hiring policy is adhered to at all times; Wind Creek Hospitality does not discriminate on the basis of age, disability, gender or religious orientation. Drug Free Workplace Policy. Complaints about the recruitment or selection process for employment should be directed in writing to office of the President and CEO of Wind Creek Hospitality Authority.

Description Job Overview:

The Surveillance Agent is responsible for observing, documenting, and reporting activities associated with gaming and non-gaming operations, adherence to regulatory requirements and procedures, and following approved surveillance department procedures. The Surveillance Agent works to protect company assets by detecting theft, cheating and other illegal activities by guests and/or employees. The Surveillance Agent also assists members of casino management in the resolution of guest or employee related disputes.

Purpose:

Our genuine engagement and positive energy provide guests an escape from their routine into our exciting fantasy world of fun, chance, and possibility, where everyone feels a sense of belonging and importance.

Value System:

Our enthusiastic commitment to our purpose inspires and empowers us to do everything right, have fun, and be the best. We will be recognized fairly, elevating our levels of personal accountability, and focus on our customer. The resulting creation of wealth will grow opportunities for all.

Duties and Responsibilities:

Conducts yourself in accordance with WCH Gaming purpose, expectation guide, and department procedures Trains in all aspects of surveillance and casino topics to include, camera and equipment utilization, cheating methods and detection techniques, game protection, casino department procedures and other necessary staff training or development Utilizes necessary surveillance cameras, equipment and software to identify, record, document and report any suspicious behavior or illegal activity Observes, documents, records, and reports regulatory or procedural violations Actively monitors casino and property activity and report findings Monitors sensitive areas and restricted access areas to ensure only authorized personnel enter those areas Accurately completes routine video reviews, reports, log entries, video reviews, and all other functions Monitors specific processes to ensure compliance with cash handling regulations and procedures Maintains an awareness of current regulations, controls, policies and standards for adherence and compliance with requirements Maintains security of designated areas and the confidentiality of all relevant information Reports any technical issues, suspicious behavior/activity, security and safety risks, any illegal activity, improprieties, and violations to the department management Conducts special observations as directed by department management Assists with investigations when instructed by Director of Surveillance or the Surveillance Management team Performs other duties as assigned or directed

Job Requirements:

(please ensure you meet the listed requirements prior to applying ) High School diploma or GED required or currently enrolled and successfully complete a GED program within 6 months from start date as a condition of continued employment Must be twenty-one (21) years of age or older One (1) year of related experience cash operations, CCTV, security, loss prevention, or investigations

• required One (1) year of casino gaming, or casino cash operations experience
• preferred Report writing; a report writing assignment will be administered prior to any interview Demonstrated ability to communicate effectively both verbally and in writing Must possess a high level of maturity with the ability to self-manage Due to the dynamic nature of this position, job duties and responsibilities can change without notice Willing to work odd and irregular hours including nights, weekends, and holidays Willing to travel and participate in training as recommended or required Must have an Occupational License (or the ability to obtain and maintain a license) pursuant to the Illinois Gaming Act and remain in good standing with the Illinois Gaming Board as a requirement for this position

Base Pay:

Pay range

• $16.75
• $22.73 (The base pay will depend factors such as experience level and skillset.) Voluntary full-time benefit offerings include the following
• group medical, dental, vision, and life insurance as well as access to a flexible spending account (FSA) option. We also offer Employee Assistant Program (EAP), paid time off, 401K with matching, shift differential, and discretionary quarterly bonuses. Ready to Get Hired? Stop I n and Shine! On-the-Spot Interviews Every Wednesday 10 AM
• 12 PM Hotel Lobby
• Wind Creek Chicago Southland 17300 S Halsted St, East Hazel Crest, IL 60429 Free Parking
• Just Show Up!