Surveillance Agent

Job purpose Under the direction of the Surveillance Supervisor, the incumbent is responsible for protection of casino assets. Duties and responsibilities Exhibit conduct in accordance with all Illinois Gaming Board (IGB) Rules and Regulations, Federal and State laws and regulations, and Company and departmental policies and procedures. Perform the duties and responsibilities associated with the IGB Statewide Voluntary Self-Exclusion Program as described in Section A of this ICS. Consistently deliver positive, courteous, and professional guest service in all interactions with guests, visitors, vendors, and fellow employees. Monitor all areas of the property at all times, identifying potential security and/or safety risks and reporting same to the appropriate individual or entity, for proper resolution. Utilize necessary equipment, to identify, record, document, and report illegal, suspicious or unusual activities occurring on property. Protects company assets and gaming integrity, through the consistent, thorough monitoring of all activities on property, particularly on the gaming floor. Identify potential loss of revenue, including cheats, devices, and scams. Promote positive public/employee relations at all times. Maintain a clean, safe, hazard-free work environment within area of responsibility. Safeguard the confidential information of all employees, department, and company records. Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate management of concerns and observations. Ensure prompt and discrete notification to senior management and/or the Ethics Hotline of any observation of illegal acts and/or internal ethics violations. Perform other duties as assigned. Qualifications High School Diploma or equivalent required. Experience with computers, cameras and electronic equipment required. Knowledge of casino operations required. Attendance at dealer school strongly preferred. One (1) year experience as a surveillance operator preferred. Ability to obtain a gaming license. Must have solid decision-making, organization, and interpersonal skills. Excellent verbal communication skills are required. The ability to thrive in a fast-paced multi-tasking, hands-on environment. Ability to establish and maintain a positive and professional working relationships with all individuals. Proficient in computer systems. Ability to work occasional overtime and irregular hours. Benefits Medical (HSA available with High Deductible Health Plans) Dental Vision Life, AD&D (including voluntary options for employee, spouse, and/or children) Short-term Disability Long-term Disability 401k with match