SURVEILLANCE OPERATOR

SURVEILLANCE OPERATOR

Elgin, IL Job Details 21 hours ago Qualifications Guest relations Casino Customer service Basic math English High school diploma or GED Decision making Gaming surveillance Loss prevention Entry level Full Job Description

WE ARE CAESARS

At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.

Our Mission :

"Create the Extraordinary"

Our Vision :

"We create spectacular worlds that immerse, inspire and connect you. We don't perform magic; we create it with excellence."

Our Values :

"Blaze the Trail, Together We Win, All-In on Service" Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.

JOB SUMMARY

Responsible for observing casino and property operations using surveillance technology to protect the company, team members, guests and assets.

HOW YOU WILL CREATE THE EXTRAORDINARY

Operates all surveillance equipment. Make independent and good judgment decisions within proper policy and procedures. Monitor asset protection for the casino and guests. Monitor security protection for guests, pavilion and casino property. Monitor tables, slot operations poker tables, cage and count room activities Monitor non-gaming areas, including exterior perimeters Complete written logs of activities during the shift Prepare written observation and policy violation reports. Must be able to respond calmly in a crisis and stressful situation. Make every attempt to keep your duties discreet and confidential. Performs all other tasks that may be assigned in the future.

WHAT YOU WILL NEED

Must be minimally 21 years old. Prior Table Games knowledge or surveillance experience preferred. High school diploma or GED required. Ability to read, write and speak in English. Excellent customer service skills required. Skill in developing and maintaining guest relations. Ability to establish and maintain an effective working relationship with management, staff, co-workers and guests. Have the ability to work in a stressful, high volume, energetic atmosphere. Team oriented; enjoys working with and assisting people. Maintain confidentiality of sensitive information. Ability to understand commands, questions and instructions from supervisors and co-workers. Ability to work flexible shifts. Must be able to sit for prolonged periods of time in close proximity to fellow employees. Work area is subject to variable temperatures. Be multi-tasked oriented. Requires eye/hand coordination and manual dexterity. Ability to distinguish letters and symbols; requires use of basic math. Requires the use of telephone and radio. Requires normal vision and hearing range. Understands and complies with policies and procedures, job description and other instructions.

TOGETHER WE WIN

We believe in delivering family-style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships.

DISCLAIMER

The below statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary. As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law. ADA Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals' religious beliefs or practices.

EQUAL EMPLOYMENT OPPORTUNITY

Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person's race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.