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Relief Overnight Shelter Counselor, Yawkey House

Job

Pine Street Inn

Boston, MA (In Person)

$53,456 Salary, Full-Time

Posted 4 days ago (Updated 1 day ago) • Actively hiring

Expires 6/23/2026

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Job Description

Relief Overnight Shelter Counselor, Yawkey House Boston, MA
  • Yawkey House Job Type Full-time, Part-time Description
SCHEDULE
On Call as Needed, 10:45 p.m.
  • 7:15 a.m., Essential position during weather emergencies. Pays $21.40
  • $30.00 per hour DOE
  • (Salary ranges provided are based on relevant experience and skill set)
  • For hours worked between 11:00pm-7am, you will receive an additional $2.
00/hour.
LOCATION
363 Albany Street, Boston, MA; this role works 100% on site.
SUMMARY OF THE POSITION
The Guest Services Specialist (GSS) works from the Pine Street Inn policy and procedures developed to ensure a safe shelter environment for guests and staff. The Guest Services Specialist has a primary focus on the direct care of guests and, as such, responds to guests in a timely and professional manner based on the prioritization of guests' needs. The GSS assists with the development and implementation of a housing pathway by motivating guests to rapidly work on housing and connecting guests to appropriate resources. The Guest Services Specialists will also assist guests in connecting with substance abuse, mental health and medical resources when the shelter cannot safely accommodate a guest needs. The GSS is required to stay energized and focused even when demands are ambiguous and strenuous. The GSS is required to enter data into the Homeless Management Information (HMIS) system and to document reports in keeping with agency policy. The GSS is required to make sound decisions and appropriately seeks guidance from a supervisor. Requirements
QUALIFICATIONS
EDUCATION/TRAINING:
REQUIRED
High School diploma or
GED PREFERRED
Valid MA driver's license in good standing Bilingual English/Spanish
KNOWLEDGE/EXPERIENCE
REQUIRED:
Minimum of one (1) year of experience in the Human Services field
PREFERRED
Administering Narcan and CPR in a work setting Knowledge in the areas of addiction, recovery, and mental illness Knowledge of issues pertaining to the homeless Knowledge of area resources

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