SURVEILLANCE SENIOR OPERATOR

FITZGERALDS GROUP JOB DESCRIPTION JOB TITLE

Senior Agent

DEPARTMENT

Surveillance

A. COMPANY PHILOSOPHY

Guest Service 1. Providing consistently prompt, courteous service to the guest in a professional manner at all times... 2. Maintaining a safe, clean and comfortable environment at all times... 3. Presenting a neat, clean, well-groomed appearance at all times... 4. Consistently welcoming guests, thanking them for their patronage, and expressing your desire to have them return... 5. Showing special recognition of frequent guests... 6. Maintaining constant awareness of services, promotions, and events offered by Fitzgeralds Group and informs guests... 7. Informing supervisor of guest needs which may require special accommodations... Team Work 1. Cooperating and communicating with fellow team members in all departments and always striving for mutual respect and a feeling of camaraderie... 2. Projecting a positive, helpful image/attitude... 3. Accepting direction from supervisor and demonstrating ability to profit from constructive criticism... 4. Contributing to the success of the organization by producing accomplishments rather than activities, completing your duties with enthusiasm and by helping fellow team members improve job skills and performance... 5. Reporting for work on time and by showing flexibility to work overtime, and/or changing hours or days off... Productivity/Profitability 1. Ensuring your work place is hazard-free... 2. Informing your supervisor of all pertinent information and reporting any irregularities to the Company... 3. Being proficient and accurate in all job duties and taking advantage of opportunities to improve your job knowledge and performance... 4. Knowing, understanding and complying with established Company and departmental policies and procedures... 5. Relating ideas for improvements... 6. Adhering to the established work schedule... 7. Maintaining an orderly, clean, and attractive working area... 8. Maintaining a constant awareness of safety and accident prevention, performing all job duties in the safest possible manner, and immediately notifying the supervisor and completing an accident report if a personal accident does occur... 9. Performing other duties as requested or assigned...

B. JOB FUNCTIONS

Essential Functions Ensures that the safety of guests, team members is provided by observation of all areas of the property. Ensure immediate action is taken on any situation, which may be life threatening, illegal or otherwise extraordinary. Constantly monitor all areas within camera view. Proactively keep up to date with any known cheats and keep them off property. Maintain a thorough understanding of the Mississippi Gaming regulations and ensure that these regulations are adhered to. Know and understand the procedures of all other departments involved in the handling of company assets and property and ensure these procedures are adhered to. Provide immediate notification to department leads and/or supervisors upon detection of any illegal activity. Maintain a thorough understanding and working knowledge of company emergency action procedures. Ensure all pertinent information is entered into the daily shift log with proper times, locations and tape information. Effectively and professionally follow up actions and activities with reports as necessary. Complete all reports in a timely, accurate, and truthful manner. Keep the Director of Surveillance and department supervisors informed of all pertinent information regarding surveillance activities and any irregularities. Oversees and at times, verify large payouts by the casino. Observe, detect and report any cheating activity. Maintain a thorough understanding and working knowledge of all surveillance related equipment in the monitor room. Testify in court as required. Perform other duties as requested or assigned. Maintain a professional presentation and attitude toward all departments team members. Ensure the integrity of the department is not compromised. Perform tape reviews of any activity observed within the surveillance monitor room as requested and required. Assist in the training of all agents to reach senior agent status. Have a strong understanding of how to effectively run the surveillance monitor room at any time of the day. At times when deemed necessary, supervise that activity of the monitor room in the absence of a lead or supervisor. Knowledge of the back of the house areas and understanding of their basic job functions. Knowledge of basic technical skills, such as dubbing activity onto composite tapes, resetting alarms in the monitor room, changing VCR's out properly and adjusting time and dates on quads and multiplexors.

C. JOB REQUIREMENTS

Mandatory Requirements Must be able to obtain a Mississippi Gaming work permit. High school degree, GED or equivalent. Strong mathematical and analytical skills. At least 3 years' experience of casino, surveillance, law enforcement or a related profession. Non-Mandatory Requirements Must be able to effectively communicate, verbally and in writing, with department team members, management level team members throughout the property and outside contacts of the department. Must be able to work well in pressure situations and be self-motivated. Must possess sound and mature judgement. Above average organizational/planning skills. Must be computer literate.