PSID Case Scoper

PSID Case Scoper

ADC LTD NM - 3.7

Albuquerque, NM Job Details Full-time $22.84 an hour 1 day ago Qualifications Top Secret Clearance Microsoft Excel Customer service Process improvement Mid-level Databases Analysis skills Organizational skills Technical writing Technical troubleshooting support Communication skills Technical Proficiency Editing Stakeholder relationship building Data extraction Progress tracking (project management tasks) Full Job Description Join our team as a Case Scoper! This position is the first point of contact for cases, ensuring thorough intake, accurate documentation, and a structured start that supports downstream teams! Summary The PSID Case Scoper is responsible for creating Case Assignment Sheets - lists of leads to be completed by investigators and investigative technicians in the field and in-house. A successful Case Scoper must follow ADC LTD NM and PSID policies and procedures and meet the following expectations: Essential Tasks (minimum requirements) to be performed with or without reasonable accommodation: Model ADC LTD NM's core values, policies and procedures and ensure that the same are supported at all times. Retrieve and prepare investigation documents for use in the field. Create Case Assignment Sheets that list all of the leads to be completed by investigators in the field and by

ADC LTD NM

employees, such as investigative technicians. Create complete and accurate assignment sheets by locations of leads that comply with the Federal Investigative Standards (FIS) and other customer requirements. Successfully identify Expandable Focused Investigation Model (EFIM) flags and other special emphasis items. Overscope as necessary to ensure full and timely completion of the investigation, such as character references. Set appropriate due dates for investigators, in compliance with ADC policies, to ensure timely completion of investigations within a maximum of 18 days. o Set appropriate allotted hours and mileage, in compliance with ADC policies. Properly input exception, case codes and case notes. Troubleshoot and resolve field issues. Process tickets for reassignments, additional leads and updates or corrections. Scope reassignments and other new leads at the request of their contract lead or team members the same day the request is received. Assist with Subject Initial Contact when a contract requires it. Conduct regular data retrieval from databases as required to manage incoming cases and tickets. Organize time and resources to ensure timely completion of investigations. Track and log investigation progress and completion. Maintain a working knowledge of Roadrunner. Quickly troubleshoot issues as they arise. Maintain professional, courteous relationships with contract team members, supervisors, the director, investigators, and all other

ADC LTD NM

employees and contractors. Conduct occasional queue and quality spot checks and report the results to their supervisory contract lead. Requests training as needed from their supervisor, PSID quality program lead, or

ADC LTD NM

Training Department. Assist with projects and process improvement at the direction of their supervisor. Coordinate with PSID and

ADC LTD NM

personnel as necessary. Perform all other duties as assigned. Performance Metrics Scope a minimum of 175 allotted hours per day on average, or maintain a queue of zero cases or tickets to scope. Scope all incoming cases within two (2) days of receipt from the customer. Work all tickets within one (1) day of receipt. Fewer than 0.5% of cases scoped or reviewed contain significant deficiencies. Education, Experience and Skills Ability to maintain a professional demeanor Familiarity with Microsoft Excel and computer databases Proficiency in common workplace hardware and software Excellent organization and prioritization skills Strong analytical skills and detailed-oriented Strong verbal and written communication skills Highly technical writing, proofreading, and editing skills Strong customer service and interpersonal skills Extensive knowledge of

ADC LTD NM

contracts and contractual requirements Thorough understanding of investigative standards, including the investigative tiers, issue resolution and adjudication Thorough understanding of

ADC LTD NM

investigative process and procedure Familiarity with federal and

ADC LTD NM

security standards Supervisory Responsibility This position does not carry any supervisory responsibilities. Work Authorization/Security Clearance Employment is contingent upon the successful results of a background check and drug screen. In addition to the completion of a federal background investigation and while in the process of obtaining a Top Secret Clearance, must be able to obtain an interim clearance and/or appropriate agency approvals. Upon receipt of Top Secret clearance, must be able to maintain active Top Secret clearance and all agency approvals required of their position. Position Type/Expected Hours of Work This is a full-time position. Days of work are Monday through Friday, schedule to be determined between the core hours of 6:00 a.m. MT and 6:00 p.m. MT. Evening and weekend shifts may be required. Exceptions may be made with approval. Work Environment & Physical Demands While performing the duties of this job, the employee regularly works in an office setting. This role routinely uses standard office equipment. The employee is regularly required to use hands and fingers to handle, feel or operate objects, tools or controls, and reach with hands and arms. The employee will frequently be required to have prolonged periods sitting at a desk, working on a computer and using the phone. Probation Six-month probation at start of initial employment and/or when position is new for the employee. Travel None. Benefits Full benefit package as outlined per ADC policies and procedures. Given the changing nature of requirements, responsibilities, rules and duties, the expectations and qualifications listed in this job description may not fully express the position's structure.

ADC LTD NM

is not responsible for any errors or omissions that may be expressed with the information provided.

ADC LTD NM

is an Equal Employment Opportunity/Affirmative Action employer. All qualified applications will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status or any other characteristic protected by law.