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Job Description
Assistant Surveillance Supervisor - Full Time (Horseshoe LV) Caesars Entertainment - 3.6 Las Vegas, NV Job Details Full-time 1 day ago Qualifications Computer operation Casino surveillance systems Casino Computer literacy High school diploma or GED Casino game surveillance Security Computer skills Full Job Description Assistant Surveillance Supervisor - Full Time (Horseshoe LV) Las Vegas, NV, United States (On-site)
WE ARE CAESARS
At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.
Our Mission :
"Create the Extraordinary"
Our Vision :
"We create spectacular worlds that immerse, inspire and connect you. We don't perform magic; we create it with excellence."
Our Values :
"Blaze the Trail, Together We Win, All-In on Service" Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.
JOB SUMMARY
The Assistant Supervisor is directly responsible for the actions and job assignments of team members on an assigned shift in the absence of the Surveillance Supervisor. The Assistant Supervisor fills a skilled position that requires leadership and high degree of personal integrity. The Assistant Supervisor assists the Surveillance Director and Surveillance Supervisor in fulfilling day-to-day operational requirements for the surveillance department. The Assistant Supervisor protects the assets and maintains the integrity of the company using Closed Circuit Television (CCTV). The Assistant Supervisor utilizes the necessary surveillance equipment to respond to and identifies questionable activities. The Assistant Supervisor performs all duties in accordance with Caesars Entertainment policies and within the realm of the Surveillance Mission Statement. A minimum of two years casino surveillance experience is required. Must have a high degree of working knowledge of all casino games and gaming regulations. Must possess excellent written and verbal communication, leadership and organizational skills. Must have a demonstrated ability and working knowledge of card counting and cheating detection methods. Must be able to work any day of the week and any shift. Must be willing to work unscheduled shifts on short notice. Must have basic computer operational skills. Must be able to work independently and must also be able to get along with co-workers and work as a team. N/A - internal candidate only. .
HOW YOU WILL CREATE THE EXTRAORDINARY
Endorses the business objectives, ethics and values of Caesars's Entertainment Inc. Operates a closed-circuit television (CCTV) system to monitors casino activities and prepares reports and logs. Presents evaluations of any observed illegal activity to the proper departments and makes necessary recommendations. Make recommendations and enforce state and federal regulations. Adheres to all department, company and State regulations, policies and procedures. Performs additional duties as assigned. Consistently demonstrates superior customer service skills to external and internal guests by displaying Successful behaviors and Focus skills. Maintains upbeat, positive attitude, friendly and helpful demeanor, positive energy and enthusiasm from one interaction to the next. Utilizes smiles and frequent eye contact and friendly tone of voice to project warmth and friendliness. Creates an atmosphere of luck and celebrates customer wins. Is ready to serve and well informed of daily facility hours of operation, promotional programs and any other relevant valuable guest information; builds relationships by greeting guests with a warm, friendly verbal greeting. Anticipates needs of the guest and provides fast, flawless service. Executes all service programs to assure prioritization of service to very best guests. Checks for satisfaction and properly uses the Service Recovery process to resolve problems when they exist. Promotes Caesars Rewards programs and Caesars Rewards registration and membership. Provides a warm farewell and thanks guests for visiting. Promotes Caesars Entertainment and always projects Caesars Entertainment in a positive light to guests. Acts as a role model to other employees and always presents oneself as a credit to Caesars and encourages others to do the same. Adheres to all regulatory, company and department policies and procedures.
Essential Job Functions:
1. Has knowledge of all slot and table games procedures and Regulation 6 of Nevada State Gaming Commission. 2. Ensures all surveillance equipment is operating at start of shift, during shift and completion of shift. 3. Maintains all logs and ensures accuracy of log entries. 4. Maintains confidentiality of all Hotel/Casino information. 5. Reports all incidents observed on shift to the Director of Surveillance, Surveillance Manager or Surveillance Supervisor. 6. Communicates incidents to pit personnel by phone.
Marginal Job Functions:
1. Use of office equipment and computers. 2. Ongoing games protection training. 3. Provides training assistance to new employees. 4. Interaction with law enforcement and courtroom.
WHAT YOU WILL NEED
Necessary Attributes/Characteristics:
1. Requires two years of games surveillance experience. 2. Neat, professional appearance with good personal hygiene. 3. Friendly, outgoing personality. 4. Must be 21 years of age. 5. Ability to interface effectively with public and co-workers.
Education/Experience:
1. High school diploma or equivalent. 2. Knowledge of all Casino/Hotel operations.
Working Conditions:
A very fast paced environment. Must be able to handle large amount of information and take the best action necessary to correct the situation. Requires all forms of dexterity and mobility throughout all shifts.
Additional Requirements:
A very fast paced environment. Must be able to handle large amount of information and take the best action necessary to correct the situation. Requires all forms of dexterity and mobility throughout all shifts. Use of office equipment and computers. Ongoing games protection training. Provides training assistance to new employees. Interaction with law enforcement and courtroom
ABOUT US
For over 30 years we've set the standard now you can too. As a team member of Horseshoe, you will embody the spirit of Las Vegas with classic style, timeless glamour and high rolling excitement. This classic yet contemporary property is where you will entertain our guests as they enjoy 2,814 rooms, 244 suites, 6 restaurants and 1,250 slot and video poker machines. Horseshoe is the place for the smart and sophisticated to start their career.
TOGETHER WE WIN
We believe in delivering family-style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships.
DISCLAIMER
These statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary. As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law. ADA Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals' religious beliefs or practices.
EQUAL EMPLOYMENT OPPORTUNITY
Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person's race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.
