Lead Customer Service Representative

Lead Customer Service Representative

FLEX TECHNOLOGIES INC

Gardena, CA Job Details Full-time $21 - $27 an hour 1 hour ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Flexible schedule Retirement plan Qualifications Contract documentation review Contract review EDI Writing skills ERP systems Attention to detail Organizational skills Productivity software Account management Full Job Description Position Summary We are seeking an experienced Customer Service Representative with a strong background supporting Tier 1 automotive customers. The ideal candidate will have experience managing OEM and Tier 1 customer requirements, customer portals, contract review processes, complaint resolution, and maintaining compliance with

IATF 16949

standards. This role requires excellent communication skills, strong organizational abilities, and consistent follow-through to ensure customer satisfaction and operational excellence. Key Responsibilities Serve as the primary point of contact for Tier 1 automotive customer accounts Manage daily communication with customers regarding orders, schedules, releases, forecasts, and delivery requirements Maintain and update customer portals, including release management, ASN requirements, scorecards, and documentation uploads Review customer contracts, purchase orders, and customer-specific requirements to ensure compliance and accurate execution Coordinate internally with production, quality, planning, logistics, and sales teams to support customer expectations Lead customer complaint follow-up activities, including tracking corrective actions and ensuring timely resolution Support and maintain compliance with

IATF 16949

requirements and customer-specific quality standards Monitor customer performance metrics, delivery performance, and customer scorecards Maintain professional and proactive communication with customers while building strong working relationships Qualifications Minimum 3-5 years of customer service experience Must have experience working in an office setting and interacting with customers Ability to effectively work as a member of a team and be able to work as a self starter without micromanagement. Must be detail and deadline oriented. Must possess strong organizational and problem-solving skills. Ability to multi-task and manage time efficiently. Must be able to communicate clearly both orally and in writing. Must be able to accept constructive criticism and proceed with new expectations. Strong knowledge of automotive customer portals and EDI systems Experience with contract review and customer-specific requirements Proficiency in Microsoft Office and ERP systems

WORK ENVIRONMENT

In general, the following conditions of the work environment are representative of those that an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to allow individuals to perform the essential functions of the job within the environment. • General office working environment. • Noise levels are considered light to Medium.

Job Type:

Full-time Pay:

$21.00 - $27.00 per hour Expected hours: 40.0 per week

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance

Work Location:

In person

Pay:

$21.00 - $27.00 per hour

Benefits:

401(k) Dental insurance Flexible schedule Retirement plan

Work Location:

In person