Lead Dispatch Coordinator

Lead Dispatch Coordinator R.J. O'Neil Montgomery, IL Job Details Full-time 1 hour ago Benefits Paid holidays Health insurance Dental insurance Vision insurance 401(k) matching Paid sick time Qualifications Customer relationship building Preventive maintenance Logistics management Staff scheduling Mid-level Dispatching Overseeing compliance functions Continuous improvement Leadership Mechanical knowledge Full Job Description The Opportunity Most dispatching jobs are just about clearing a board. At RJ O'Neil, dispatching is an art form. We are seeking the "Air Traffic Controller" of our mechanical and plumbing divisions - someone who takes pride in ensuring a perfectly optimized route and a happy technician. You aren't a receptionist; you're connecting the right tech to customers in need. You aren't just moving pieces on a map; you are the bridge between our legacy of quality and the customers who have trusted us for over a century. The RJ O'Neil Story Established in 1926, RJ O'Neil isn't just a mechanical contractor; we are a century-old landmark of reliability in Chicagoland. As a certified woman and minority-owned business, we've built our reputation on the "secret sauce" of our culture: treating people like family and providing value-driven service. We believe great work culture translates into successful projects and happy customers, which is why we encourage our team to make their personal lives a priority. When you join us, you're not just an employee; you're a steward of a 100-year legacy where an "honest wage for an honest day's work" is our baseline, and your professional growth and development is our commitment.

The Package Compensation:

Our package leads the industry because great people are worth it. Base Salary - Competitive base salary, based on experience and industry knowledge. Annual incentive plan that targets an additional 3% of paid wages, with the opportunity to increase this over time. Periodic SPOT bonuses - because they're a fun and rewarding way to chase and achieve short-term goals.

Health & Wellness:

Comprehensive Medical, Dental, and Vision coverage to keep you and your family healthy.

Retirement:

A Simple IRA plan with 3% company match (like a 401k) - we invest in your future since you're part of ours.

Time Off:

3 weeks paid vacation, plus sick pay and holiday pay. We respect your "off" time because we know you give 100% when you're "on."

The Culture:

A supportive, professional, casual, and fun environment where you are treated as a vital team member, not just a number, not just a title.

Stability & Growth:

100 years of heritage and accelerating growth. A Day in

Your Life Logistics Mastery:

You aren't just taking calls; you orchestrate the daily schedules for our HVAC-R and Plumbing technicians, ensuring the right skill set reaches the right job at the right time.

Customer Advocacy:

You'll be the professional, "can-do" voice that reassures a site manager or a homeowner that capable help is on the way.

Preventative Proactivity:

You'll lead the charge on our Maintenance Agreements—ordering filters and belts ahead of time so our techs are always prepared for their scheduled visits. You're not just reacting to customer needs, you're preventing unnecessary emergencies and technician downtime.

Compliance Ownership:

You'll manage our Backflow Testing program, from printing test sheets to navigating online portals to ensure our customers stay compliant.

Continuous Improvement:

We don't stay stagnant. You'll work with leadership to refine our dispatching processes and logistics. Who You Are The Calm in the

Storm:

When three emergencies hit at 7:30 AM, you're at your best.

The Operational Constant:

This highlights your consistency and reliability. While schedules, priorities, and emergencies change, your performance and presence provide the high-level execution our team and customers expect.

Trade-Literate:

You understand the nuances of mechanical contracting and can speak the language of both techs and customers.

Geography Whiz:

You can visualize the Chicagoland area and optimize routes in your sleep.

Team-First Orchestrator:

You understand that your success is tied to the technician's success. You build rapport easily and act as the supportive backbone for our crew.

Growth-Minded Professional:

You aren't looking for a "job" for the next 10 months; you're looking to master your role and grow your career over the next 10 years. You want to grow your knowledge of mechanical systems and operational leadership.