Lead Medical Receptionist

Summary of Duties:

We are seeking a reliable and friendly Lead Medical Receptionist to join our fast-paced Immediate Care team. This role is the first point of contact for patients and plays a key part in delivering a smooth, efficient, and compassionate experience. The ideal candidate thrives in a high-volume environment and can manage multiple tasks with professionalism and accuracy. Job Responsibilities Submit patient referral and authorization requests Verify patient membership information Search for participating specialists, providers, hospitals, or other facilities List historical referrals and authorizations for a patient or practice Track utilization patterns for a practice Exudes excellent communication and coordination among the Care Team. Work closely with others of the Care Team to schedule, reschedule, follow-up, and monitor patient engagement. Greets and registers patients in a prompt, pleasant and helpful manner. Verifies and maintains up-to-date patient demographics and insurance eligibility. Monitors, screens, and sorts Medical Home communication daily including Telephone/Web encounters, fax inbox, mail, etc. Proactively Assists the Care Team in pre-visit preparation, screening, accessing patient needs, and monitoring patient registries Utilizes the registry and analyzes performance measurements to identify areas of improvement and works as a member of Care Team to establish methods for quality improvement Maintains order and compliance in the reception and waiting areas inclusive of up-to-date education and materials appropriate to the patient population Assists with other Care Team functions as deemed appropriate Process patient and/or other provider(s) request for medical records, per office policy Follows all policies and procedures outlined by the practice Qualifications Excellent written and verbal communication skills. Proven ability to multi task, problem solve, and apply critical thinking skills Previous utilization and experience with an EMR preferred Bilingual skills preferred Reception and/or phone answering experience in an office setting, medical office setting preferred. Able to communicate effectively with patients, co-workers, and the general public. Sensitivity to confidential matters. Normal physical mobility, agility and endurance. Normal physical strength to handle routine office materials and tools including the ability to handle a 50 pound object. Normal eye-hand, hand-foot coordination. RiYxG4zMDB