Leader

Leader - CRM Platform - 5221 Coopersburg, PA 1 DAYS AGO 22583589 Summary Coopersburg, PA In-Person Competitive Salary 1 Years Experience Master's degree No Commission 40.00 hours per week / Day Shift / Full-Time Description Lutron Electronics Company, Inc Leader -

CRM Platform US-PA-Coopersburg Job ID:

2026-5221

Type:

Regular Full-Time # of

Openings:

1

Category:

Information Technology Corporate Headquarters Overview In this role, you will lead the evolution of Lutron's CRM platform and business enablement capabilities from our Coopersburg, PA headquarters, helping to improve how sales, marketing, service, and channel teams manage customer relationships and engagement. You will partner across business and technical teams to deliver scalable tools, streamlined processes, and connected customer experiences across Salesforce and adjacent platforms. You will drive initiatives that improve how Lutron manages customer data, communications, trainings, events, loyalty programs, and customer interactions. By aligning business priorities with technical execution, you will help create seamless, personalized experiences across the customer journey while improving adoption, efficiency, and business outcomes. Responsibilities Lead cross-functional CRM and business enablement initiatives from intake through delivery Partner with business stakeholders to define project scope, requirements, and measurable success criteria Translate business needs into scalable CRM platform solutions across Salesforce and integrated business tools Drive adoption and continuous improvement of CRM capabilities across sales, marketing, and service teams Support account, contact, lead, campaign, and pipeline management processes within CRM platforms Improve customer engagement workflows across communications, trainings, events, and loyalty programs Partner with technical teams to prioritize enhancements and support platform governance Establish and track adoption, performance, and business impact metrics for CRM initiatives Drive process improvements that improve sales efficiency and customer engagement Support change management efforts to ensure successful rollout and sustained adoption Influence and align cross-functional stakeholders to drive engagement and successful change Collaborate with go-to-market teams to improve customer and partner enablement experiences Qualifications Bachelor's degree in Marketing, Business, Information Systems, or a related field required, MBA preferred Minimum, cumulative GPA of 3.00 for each degree earned OR 10+ years of professional experience post View the full job description https://www.click2apply.net/gXONwWsp5gmdaIr8Mi6mGn. Equal employment opportunity, including veterans and individuals with disabilities.

PI284715437 15-1299.09

Information Technology Project Managers Additional Details How To Identify Potential Job Scams

APPLY ON EMPLOYER'S WEBSITE

Save Job Print Share This Job Copyright©2026Commonwealth of Pennsylvania Governor Josh Shapiro SSR 849: JobPostingDetails |

Build:

19.3.5.72 (5/15/2026 1:16:40 PM) |

Server:

LIEDCPRWBCWD004

|

Database:

Database Instance