Licensed Insurance Customer Service Representative (Spanish Required) $30/hr + $1K Bonus

Licensed Insurance Customer Service Representative (Spanish Required) $30/hr + $1K Bonus Farmers Insurance- Khasim Agency Escondido, CA Job Details Full-time $30 an hour 3 hours ago Benefits Profit sharing 401(k) Paid time off Opportunities for advancement Qualifications Spanish Customer communication English Full Job Description Job Overview Established, top-performing Farmers Insurance agency in Escondido is seeking a licensed, in-office Insurance Customer Service Representative to support our existing book of business. This role is service-first and focused on client retention, policy servicing, and identifying appropriate cross-sell opportunities when they naturally arise. This is a stable, full-time W-2 position with a consistent Monday-Friday schedule, no weekends, and a professional in-office environment. Spanish fluency is required. Prior experience in a captive insurance agency such as Farmers, State Farm, Allstate, or AAA is strongly preferred.

Salary Range:

$30.00 per hour Benefits Hourly Base Salary + Commission + Bonus Opportunities Paid Time Off (PTO) Hands on Training Mon-Fri Schedule Career Growth Opportunities Evenings Off $30/hour Guaranteed base Pay $1,000 signing bonus after 60 days of employment Commision Opportunities on Cross-Sell Business Profit Sharing 401(k) retirement plan No Weekends Stable, long-term position in a well-established agency Requirements Active California Property and Casualty license or Personal Lines license Fluent in Spanish and English (spoken and written) Experience working in a captive insurance agency (Farmers, State Farm, Allstate, AAA, or similar strongly preferred) Customer service experience in insurance required Reliable, punctual, and comfortable working in a full-time, in-office role Strong communication skills and attention to detail Professional, coachable, and team-oriented mindset Responsibilities Provide high-quality customer service to existing policyholders Handle policy changes, billing questions, renewals, and coverage inquiries Communicate clearly and professionally with clients in English and Spanish Identify and recommend additional coverage when appropriate and in the client's best interest Support policy retention through proactive follow-up and relationship management Accurately document all client interactions and policy updates Collaborate with the team to meet service standards and agency goals About Us We are an award winning premier insurance agency specializing in Home, Life, Auto, and Commercial insurance. Our dedicated staff work incredibly hard to ensure that our clients are completely satisfied! We only hire the best and most dedicated employees to our team.