Program Support Assistant

Program Support Assistant Department of Veterans Affairs Veterans Health Administrion Veterans Health Administrion Summary The position serves as a Program Support Assistant under the Support Services section under the Business Office, Health Administrion Service (HAS), the VA Boston Healthcare System. This is an

OPEN CONTINOUS

ANNOUNCEMENT and will remain open until July 1st, 2026. Applicions accepted on an ongoing basis and qualified candides referred periodically every 15 days until the position is filled. Learn more about this agency Summary The position serves as a Program Support Assistant under the Support Services section under the Business Office, Health Administrion Service (HAS), the VA Boston Healthcare System. This is an

OPEN CONTINOUS

ANNOUNCEMENT and will remain open until July 1st, 2026. Applicions accepted on an ongoing basis and qualified candides referred periodically every 15 days until the position is filled. Learn more about this agency Overview Help Accepting applicions Posted this month

• Apply by 07/01/26 Due by 11:59 p.m. ET on July 1, 2026 Locion Jamaica Plain, MA West Roxbury, MA No mching locions found. Work site options Telework eligible No Remote job No Relocion expenses reimbursed No Salary $46,137
• $59,978 per year Pay scale & grade GS 5 Learn more about pay scale and grade Pay scale and grade determines the salary of the job.

Work schedule Full-time Travel Required Not required Appointment type Permanent Occupions and job series 0303 Miscellaneous Clerk And Assistant Supervisory stus No Federal service type This job is in the Competitive Service Represented by a union No Drug test No Security clearance Not Required Position sensitivity and risk Non-sensitive (NS)/Low Risk Jobs require a background check and some require a security clearance . The type depends on the job. Background check type Credentialing Suitability/Fitness Financial disclosure required No Some jobs require financial disclosure to identify conflicts of interests. Announcement number

CBTD-12952359-26-AW

Control number 867652600 This job is open to Help The public U.S. Citizens, Nionals or those who owe allegiance to the U.S. Career transition (CTAP, ICTAP, RPL) Federal employees whose job, agency or department was elimined and are eligible for priority over other applicants. Clarificion from the agency ALL US CITIZENS and Career transition (CTAP, ICTAP, RPL).

DIRECT HIRE AUTHORITY

This position is being filled using Direct-Hire Authority (5 CFR 337.201) for this occupion. Videos Duties Help The Program Support Assistant position is to provide a wide variety of administrive, clerical, and technical support to Support Services within the Business Office/ Health Administrion Service. Duties will include, but not be limited to the following: Support Training activities by helping provide informion and demonstrions on mailroom, telephone operion, reproduction functions, equipment use, and safety procedures. Support scheduling activities and help ensure approprie staff coverage throughout all units and campuses. Provide resolution and informion for minor customer and staff issues. Keep supervisor abreast of workload and service issues. Monitor ongoing work tasks and process LEAF requests. Assists in producing mail expenditure reports and reproduction reports for supervisor as needed. Monitor section working conditions and environmental factors to help maintain an overall safe workspace. Refer to supervisor for safety issues. Respond to a high volume of calls efficiently and promptly. Responds to all emergency situions th may occur, alerting the supervisor and proper Medical Center Staff and outside authorities. Opere and maintain the overhead paging system, which is used to notify key personnel as a notificion system for fires, cardiac arrests, and psychiric crises, and disasters. Interpret and relay informion recorded, provide back-up call to Boston Fire Department, current alarm company, notify Medical Center Police and other key personnel. Sort internal and external mail for delivery and complete delivery routes in accordance with facility procedures. Assess and prepares outgoing mail to establish proper handling, adeque postage, and applicion of special services, or use of alterne carrier. Analyzes incoming mail for the necessity control and/or de stamping. Prepares outgoing mail for processing by sorting prior to mail being metered. Opere the Reproduction Unit and handle the routine operion and maintenance of all equipment assigned to the Unit. Evalue available duplicion options to choose the most cost-effective approach within guidelines provided by management. Maintains reproduction log and provides weekly productivity stistics. Maintains the reproduction supply inventory to ensure continuity of service. Evalues copies to be reproduced to preclude duplicions of effort and to insure clarity of finished product. Responsible for all aspects of reproduction services including copying, colling, and fastening all copies as requested. Provide coverage other VA Boston campuses as needed. Knowledge of telecommunicions including incoming and outgoing lines used for local, long distance, overseas calls, and to connect to other campuses.

Work Schedule:

West Roxbury :

12:00a

• 8:00a, 8:00a
• 4:30p, 4:00p
• 12:00a.

(including weekends and holidays).

Jamaica Plain:

7:30a

• 4:00p (Monday
• Friday); Full-Time, 40 hours per week.

Telework:

Not Authorized.

Virtual:

This is not a virtual position.

Recruitment Incentive:

Not Authorized. Permanent Change of Stion (PCS): Not authorized. Position Description Title/PD#: Program Support Assistant/PD03500

A Physical Requirements :

Work is performed in an office setting; work is sedentary with some walking, standing, bending, and carrying of light items.

Preferred Experience:

Customer service oriented with excellent communicion skills, Attention to detail with the ability to manage multiple tasks including in high stress situions.

Notificions:

This is not a Bargaining Unit position. This position is in the Competitive Service. Current and former Federal employees must submit copies of their most recent SF-50, (Notice of Personnel Action). The SF-50 must identify the position title, series, grade, step, tenure and type of service (Competitive or Excepted). In some cases, more than one SF-50 may be required to show a higher grade previously held. Award 50's do not provide sufficient informion and will not be accepted. This position is being filled using Direct-Hire Authority (5 CFR 337.201) for this occupion. Veterans preference does not apply to this announcement. Veterans are encouraged to apply. Interchange Agreements with

Other Merit System:

Employees who occupy medical or medical-reled positions and were appointed under 38 U.S.C. 4701(1) or (3) [formerly 38 U.S.C. 4104 (1) and (3)] must be serving in a full-time position without time limit and have served continuously for least one year in this other merit system to be eligible to convert to the Title 5 System. Some exceptions to this rule may apply if you have previously acquired tenure under a Title 5 appointment. Requirements Help Conditions of employment You must be a U.S. citizen to apply for this job Subject to a background/suitability investigion Selective Service Registrion is required for males born after 12/31/1959 A complete applicion package; Resume, Transcripts, etc. is required Selected applicants required to complete an online onboarding process. Acceptable form(s) of identificion required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or ste-issued identificion cards th are not REAL ID compliant cannot be utilized as an acceptable form of identificion for employment. Upon completion of your probionary period, your employment termined unless you receive certificion, in writing, th your continued employment advances the public interest. As a condition of employment for accepting this position, you required to serve a 1-year probionary period during which we will evalue your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizional goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service Upon completion of your probionary period or trial period, your employment termined unless you receive certificion, in writing, th your continued employment advances the public interest. Qualificions To qualify for this position, applicants must meet all requirements by the closing de of this announcement. GS-05 grade level: One year of specialized experience (equivalent to the GS-04 grade level in the federal service); experience th equipped the applicant with the particular knowledge, skills and abilities (KSA's) and other characteristics to perform successfully the duties of the position, and th is typically in or reled to the work of the position to be filled, in the normal line of progression for the occupion in the organizion. Specialized experience includes but is not limited to: progressively responsible clerical, office, or other work th indices ability to acquire the particular knowledge and skills needed to perform the duties of the position to be filled. OR;

Educion:

Successfully completed four (4) years of educion above the high school level in any field.

NOTE:

Transcripts (unofficial or official) must be submitted with the applicion. OR;

Experience and Educion Combinion:

Have an equivalent combinion of successfully completed post-high school educion in excess of the first 60 semester hours (beyond the second year) is creditable toward meeting the specialized experience requirement, and the specialized experience as described above, meets the total experience requirements for this grade level. One full academic year of study (30 semester hours) beyond the second year is equivalent to 6 months of specialized experience.

NOTE:

Transcripts (unofficial or official) must be submitted with your applicion. Experience refers to paid and unpaid experience, including volunteer work done through Nional Service programs (e.g., Peace Corps, AmeriCorps) and other organizions (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience th transles directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Note :

A full year of work is considered to be 35-40 hours of work per week. Part-time experience credited on the basis of time actually spent in approprie activities. Applicants wishing to receive credit for such experience must indice clearly the nure of their duties and responsibilities in each position and the number of hours a week spent in such employment. For more informion on these qualificion standards, please the United Stes Office of Personnel Management's website https://www.opm.gov/policy-da-oversight/classificion-qualificions/general-schedule-qualificion-standards/ . Educion A transcript must be submitted with your applicion if you are basing all or part of your qualificions on educion.

Note:

Only educion or degrees recognized by the U.S. Department of Educion from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your educion here: http://ope.ed.gov/accredition/ .If you are using foreign educion to meet qualificion requirements, you must send a Certifice of Foreign Equivalency with your transcript in order to receive credit for th educion. Additional informion Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentive job offer. For more informion about the Act and the complaint process, Human Resources and Administrion/Operions, Security, and Preparedness (HRA/OSP) The Fair Chance Act . A supports the use of telework as a way to help tract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to opere during emergencies. This position may be authorized for telework. Telework eligibility discussed during the interview process. Participion in the seasonal influenza program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). It is a requirement th all HCP to receive annual seasonal influenza vaccinion or obtain an exemption for medical or religious reasons. Wearing a face mask is required when an exemption to the influenza vaccinion has been granted. HCP in violion of this directive may face disciplinary action up to and including removal from federal service. HCP are individuals who, during the influenza season, work in VHA locions or who come into contact with VA pients or other HCP as part of their duties. VHA locions include, but are not limited to, VA hospitals and associed clinics, community living centers (CLCs), community-based outpient clinics (CBOCs), domiciliary units, Vet centers and VA-leased medical facilities. HCP include all VA licensed and unlicensed, clinical and administrive, remote and onsite, paid and without compension, full

• and part-time employees, intermittent employees, fee basis employees, VA contractors, researchers, volunteers and health professions trainees (HPTs) who are expected to perform any or all of their work these facilities.

HPTs may be paid or unpaid and include residents, interns, fellows and students. HCP also includes VHA personnel providing home-based care to Veterans and drivers and other personnel whose duties put them in contact with pients outside VA medical facilities. The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced VA competitive service employees with selection priority over other candides for competitive service vacancies. To be well-qualified, applicants must possess experience th exceeds the minimum qualificions of the position including all selective factors if applicable, and must be proficient in most of the requirements of the job. Informion about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website which can be found https://www.opm.gov/ . Receiving Service Credit for Earning Annual (Vacion)

Leave:

Federal Employees earn annual leave a re (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. VA may offer newly-appointed Federal employee's credit for their job-reled non-federal experience or active duty uniformed military service. This credited service can be used in determining the re which they earn annual leave. Such credit must be requested and approved prior to the appointment de and is not guaranteed. If you are unable to apply online or need an alterne method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement. Expand Hide additional informion Candides should be committed to improving the efficiency of the Federal government, passione about the ideals of our American republic, and committed to upholding the rule of law and the United Stes Constitution. Benefits Help A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits th are designed to make your federal career very rewarding. Opens in a new window Learn more about federal benefits . Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more informion on the specific benefits offered. How you evalued You evalued for this job based on how well you meet the qualificions above.

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE.

Applicants referred in the order in which they were received. The Department of Veterans Affairs performs pre-employment reference checks as an assessment method used in the hiring process to verify informion provided by a candide (e.g., on resume or during interview or hiring process); gain additional knowledge regarding a candide's abilities; and assist a hiring manager with making a final selection for a position.

Placement Policy:

The posting of this announcement does not oblige management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstement. Management may use any one or any combinion of these methods to fill the position. It is the policy of the VA to not deny employment to those th have faced financial hardships or periods of unemployment.

Veterans and Transitioning Service Members :

Please the VA for Vets site for career-search tools for Veterans seeking employment VA, career development services for our existing Veterans, and coaching and reintegrion support for military service members. Benefits Help A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits th are designed to make your federal career very rewarding. Opens in a new window Learn more about federal benefits . Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more informion on the specific benefits offered. Required documents

Required Documents Help Documents Accepted:

Resume DD-214/ Stement of Service Disability Letter (Schedule A) Disability Letter (VA) SF-50/

Notificion of Personnel Action Transcript Documents Required:

Resume Please review the above list(s) to ensure you have included all necessary documents required for your applicion. Not every applicant will require the same documents, therefore it is the applicants responsibility to ensure th their applicion package includes all necessary documents to determine qualificions and eligibility for appointment, such as a copy of your SF-50, transcript, ICTAP/CTAP documention (for displaced Federal employees). You will not be contacted for additional informion. Applicants deemed ineligible if supporting documention is not submitted.

Veterans' Preference:

Since the Direct-Hire Recruitment Authority is being used, traditional Veterans' Preference rules do not apply. Qualified veterans will, however, be given full considerion for this position. Applicions are accepted online. Applying online will allow you to review and track the stus of your applicion. How to Apply Help All applicants are encouraged to apply online. To apply for this position, you must complete the occupional questionnaire and submit the documention specified in the Required Documents section. The complete applicion package must be submitted by 11:59 PM (EST) on 07/01/2026 to receive considerion. To preview the questionnaire click https://apply.usastaffing.gov/ViewQuestionnaire/12952359 . 1. To begin, click Apply Online to cree a USAJOBS account or log in to your existing account. Follow the prompts to select your USAJOBS resume and/or other supporting documents and complete the occupional questionnaire. 2. Click Submit My Answers to submit your applicion package. Beginning September 27, 2025, Federal agencies will only accept resumes up to two pages in length to comply with the Merit Hiring Plan. Resumes longer than two pages will result in ineligibility for further considerion for the position. USAJOBS will not allow you to upload or build resumes longer than two pages, and you will need to upde the resumes in your profile before applying for a job. Resumes should include informion relevant to the knowledge, skills, abilities, and competencies of the position to which you are applying. VA is unable to make assumptions about qualificions if not clearly listed. Resumes must be legible so they can be reviewed for eligibility, minimum qualificions and other position requirements listed in the job announcement. Your resume must be 5MB or less. We recommend saving and uploading your resume as a PDF to maintain formting and number of pages. We also accept GIF, JPG, JPEG, PNG, RTF, TXT, PDF, ODT or Word (DOC or DOCX). We do not accept PDF portfolio files. We recommend using a sans-serif font size like Lo, if available. Other widely available options are Calibri, Helvetica, Arial, Verdana, Open San Source Sans Pro, Roboto or Noro Sans. Make your page margins 0.5 inches. Consider using 14-point size font for titles and 10-point for the main text in your resume. The resume builder can help you cree a resume using these recommendions and uses the informion in your USAJOBS profile to help you get started. Helpful Hints for Creing a

Two-Page Resume:

Prioritize most relevant and recent experience Use concise, results focused language Align language from the job announcement Focus on demonstring skills and competencies Remove outded or unreled experience Use the USAJOBS resume builder Additional guidance on this new requirement and resume building tools can be found : https://help.usajobs.

gov/faq/applicion/documents/resume/page-limit https:

//www.opm.gov/policy-da-oversight/hiring-informion/merit-hiring-plan-resources/applicant-guidance-on-the-two-page-resume-limit/ Agency contact informion Allyiah Wright Allyiah.

Wright@va.gov Address VA Boston Healthcare System 940 Belmont Street Brockton, MA 2301 US Next steps After the vacancy announcement closes, applicants are evalued to ensure qualificion and eligibility requirements are met. After the review is complete, a referral certifice(s) is issued and applicants notified of their stus by email.

NOTE:

It is your responsibility to ensure your responses and approprie documention is submitted prior to the closing de. You may check the stus of your applicion any time by logging into your USA Jobs account and clicking on Applicions. Informion regarding your applicion stus can be found in the USAJobs Help Center . To return to an incomplete applicion , log into your USAJOBS account and click Upde Applicion in the vacancy announcement. You must re-select your resume and/or other documents from your USAJOBS account or your applicion incomplete. Fair and transparent The Federal hiring process is set up to be fair and transparent. Please read the following guidance. Criminal history inquiries Equal Employment Opportunity (EEO) Policy Financial suitability New employee probionary period Privacy Act Reasonable accommodion policy Selective Service Signure and false stements Social security number request

Required Documents Help Documents Accepted:

Resume DD-214/ Stement of Service Disability Letter (Schedule A) Disability Letter (VA) SF-50/

Notificion of Personnel Action Transcript Documents Required:

Resume Please review the above list(s) to ensure you have included all necessary documents required for your applicion. Not every applicant will require the same documents, therefore it is the applicants responsibility to ensure th their applicion package includes all necessary documents to determine qualificions and eligibility for appointment, such as a copy of your SF-50, transcript, ICTAP/CTAP documention (for displaced Federal employees). You will not be contacted for additional informion. Applicants deemed ineligible if supporting documention is not submitted.

Veterans' Preference:

Since the Direct-Hire Recruitment Authority is being used, traditional Veterans' Preference rules do not apply. Qualified veterans will, however, be given full considerion for this position. Applicions are accepted online. Applying online will allow you to review and track the stus of your applicion. How to Apply Help All applicants are encouraged to apply online. To apply for this position, you must complete the occupional questionnaire and submit the documention specified in the Required Documents section. The complete applicion package must be submitted by 11:59 PM (EST) on 07/01/2026 to receive considerion. To preview the questionnaire click https://apply.usastaffing.gov/ViewQuestionnaire/12952359 . 1. To begin, click Apply Online to cree a USAJOBS account or log in to your existing account. Follow the prompts to select your USAJOBS resume and/or other supporting documents and complete the occupional questionnaire. 2. Click Submit My Answers to submit your applicion package. Beginning September 27, 2025, Federal agencies will only accept resumes up to two pages in length to comply with the Merit Hiring Plan. Resumes longer than two pages will result in ineligibility for further considerion for the position. USAJOBS will not allow you to upload or build resumes longer than two pages, and you will need to upde the resumes in your profile before applying for a job. Resumes should include informion relevant to the knowledge, skills, abilities, and competencies of the position to which you are applying. VA is unable to make assumptions about qualificions if not clearly listed. Resumes must be legible so they can be reviewed for eligibility, minimum qualificions and other position requirements listed in the job announcement. Your resume must be 5MB or less. We recommend saving and uploading your resume as a PDF to maintain formting and number of pages. We also accept GIF, JPG, JPEG, PNG, RTF, TXT, PDF, ODT or Word (DOC or DOCX). We do not accept PDF portfolio files. We recommend using a sans-serif font size like Lo, if available. Other widely available options are Calibri, Helvetica, Arial, Verdana, Open San Source Sans Pro, Roboto or Noro Sans. Make your page margins 0.5 inches. Consider using 14-point size font for titles and 10-point for the main text in your resume. The resume builder can help you cree a resume using these recommendions and uses the informion in your USAJOBS profile to help you get started. Helpful Hints for Creing a

Two-Page Resume:

Prioritize most relevant and recent experience Use concise, results focused language Align language from the job announcement Focus on demonstring skills and competencies Remove outded or unreled experience Use the USAJOBS resume builder Additional guidance on this new requirement and resume building tools can be found : https://help.usajobs.

gov/faq/applicion/documents/resume/page-limit https:

//www.opm.gov/policy-da-oversight/hiring-informion/merit-hiring-plan-resources/applicant-guidance-on-the-two-page-resume-limit/ Expand Hide how to apply Agency contact informion Allyiah Wright Allyiah.

Wright@va.gov Address VA Boston Healthcare System 940 Belmont Street Brockton, MA 2301 US Next steps After the vacancy announcement closes, applicants are evalued to ensure qualificion and eligibility requirements are met. After the review is complete, a referral certifice(s) is issued and applicants notified of their stus by email.

NOTE:

It is your responsibility to ensure your responses and approprie documention is submitted prior to the closing de. You may check the stus of your applicion any time by logging into your USA Jobs account and clicking on Applicions. Informion regarding your applicion stus can be found in the USAJobs Help Center . To return to an incomplete applicion , log into your USAJOBS account and click Upde Applicion in the vacancy announcement. You must re-select your resume and/or other documents from your USAJOBS account or your applicion incomplete. Expand Hide next steps Fair and transparent The Federal hiring process is set up to be fair and transparent. Please read the following guidance. Criminal history inquiries Equal Employment Opportunity (EEO) Policy Financial suitability New employee probionary period Privacy Act Reasonable accommodion policy Selective Service Signure and false stements Social security number request Overview Help Accepting applicions Posted this month

• Apply by 07/01/26 Due by 11:59 p.m. ET on July 1, 2026 Locion Jamaica Plain, MA West Roxbury, MA No mching locions found. Work site options Telework eligible No Remote job No Relocion expenses reimbursed No Salary $46,137
• $59,978 per year Pay scale & grade GS 5 Pay scale and grade determines the salary of the job.

Work schedule Full-time Travel Required Not required Appointment type Permanent Occupions and job series Supervisory stus No Federal service type This job is in the Competitive Service Represented by a union No Drug test No Security clearance Not Required Position sensitivity and risk Jobs require a and some require a . The type depends on the job. Background check type Financial disclosure required No Some jobs require to identify conflicts of interests. Announcement number

CBTD-12952359-26-AW

Control number 867652600