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GSOC Operator
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Pinkerton Consulting & Investigations, Inc.
Foster City, CA (In Person)
Full-Time
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Job Description
Overview 170+ Years Strong. Industry Leader. Global Impact. At Pinkerton, the mission is to protect our clients. To do this, we provide enterprise risk management services and programs specifically designed for each client. Pinkerton employees are one of our most important assets and critical to the delivery of world-class solutions. Bonded together, we share a commitment to integrity, vigilance, and excellence. Pinkerton is an inclusive employer who seeks candidates with diverse backgrounds, experiences, and perspectives to join our network of industry subject matter experts. The Global Security Operations Center (GSOC) Operator, assigned to one of Pinkerton's enterprise clients, will play a critical role in monitoring daily operations, various security systems, multiple communications outlets, and fire/life safety systems. As a valued member of the Fusion Center team, the Operator is dedicated to ensuring a swift and effective response to security incidents and emergencies for all sites. This role is encouraged to recommend and work towards continuous improvement and proactive measures to uphold the client's commitment to safety. Responsibilities
- Represent Pinkerton's core values of integrity, vigilance, and excellence.
- Monitor security, CCTV, access control, alarms, communications, and fire/life safety systems within the designated region using provided monitoring systems.
- Respond to and manage alarms and incidents and dispatch Security Specialists to various calls for service, customer assistance, emergencies, and security situations.
- Utilize exceptional customer service skills to handle critical situations with a calm and problem-solving approach while following all safety and security procedures.
- Thoroughly document security incidents in the case management system.
- Respond to emergencies with urgency and maintain open communication with management and key leaders.
- Liaise with public safety agencies and their dispatch centers to coordinate emergency response.
- Assist client employees with safety and security concerns via email and phone.
- Investigate alarms with security patrol and facilities, and if necessary, alert fire and/or police services.
- Assist with after-hours administration of access badges.
- Conduct audits of panic/duress alarms, badge readers and doors.
- Perform quality assurance functions to maintain adherence to continuous improvement principles as defined by GSOC Management.
- Collaborate with the GSOC management and ensure compliance with Key Performance Indicators (KPIs) and/or Standard Operating Procedures (SOPs).
- Participate in training exercises between field Officers and Operators.
- All other duties, as assigned. Qualifications High school diploma or GED with one to two years of experience within a GSOC or similar environment as a Dispatcher or Security Operator.
- Able to ensure compliance, monitoring o.