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Job Description
JOB To be considered you must apply using the provided link: Click Here to Apply This position supports Agency-wide physical security operations and requires schedule flexibility, field response, and access to security-sensitive systems and facilities. The employee may be required to work early mornings, evenings, weekends, holidays, overtime, standby, and on-call assignments based on Agency needs. The employee must be able to respond to urgent security-related matters after normal business hours, travel to Agency facilities, document work performed, maintain confidentiality of security-sensitive information, and support emergency or incident response activities as assigned. Work hours and assignments may vary based on operational needs, vendor access, project work, security incidents, facility operations, emergency response, and critical security system issues.
DEFINITION
Under direct supervision of the Security Operations Specialist and general direction of the Facilities Supervisor, provides technical and operational support for the Agency's physical security and access control systems; assists in the installation, maintenance, troubleshooting, and repair of security equipment and infrastructure; supports the Employee Identification Access Card program; performs routine inspections and operational reporting; and performs other related duties as required.
DISTINGUISHING CHARACTERISTICS
This is the entry- to journey-level technical classification in the Security Operations series. Positions in this class perform hands-on field and technical work in support of the Agency's physical security program, including access control systems, intrusion detection, video surveillance, gates, doors, and low-voltage infrastructure. This class is distinguished from the Security Operations Specialist in that it performs supporting and technical duties rather than program coordination and policy-level work, works under close to general supervision, and refers complex or sensitive matters to the Specialist.
SUPERVISION RECEIVED / EXERCISED
Receives direct supervision and work priorities from the Security Operations Specialist. Receives general direction from the Facilities Supervisor regarding building standards and safety protocols. This class does not exercise direct supervision over Agency staff, but may coordinate and monitor the work of vendors and contractors as assigned.
EXAMPLE OF DUTIES EXAMPLES OF ESSENTIAL FUNCTIONS
(Illustrative Only) Management reserves the rights to add, modify, change, or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job. Assists with the daily administration of security platforms, including Virtual Keypad, DMP, Avigilon, Openpath, and other proprietary systems. Tasks include programming user permissions, adjusting door schedules, and updating firmware. Assists in the daily operation and administration of physical security systems, including access control, intrusion detection, and video surveillance platforms. Manages alarm codes and user lists; assist in troubleshooting false alarms and coordinating with the monitoring station. Supports the Employee Identification Access Card Program. Creates and issues identification badges, assigns and modifies access rights, and performs regular audits of active user lists. Performs hands-on termination and repair of low-voltage wiring for cameras, readers, and intercoms. Replaces batteries in wireless sensors and power supplies. Assists with monitoring Agency cameras to ensure proper viewing angles and recording retention. Retrieves and exports video footage for investigations or evidence as directed. Conducts routine inspections of facilities and performs minor adjustments on vehicle gate operators, pedestrian gates, and perimeter fencing. Ensures gate safety sensors and loops are functioning correctly. Inspects and maintains electromechanical door hardware, including electric strikes, magnetic locks (maglocks), crash bars, and door closers to ensure they meet security and fire life-safety standards. Responds to work orders regarding malfunctioning equipment. Diagnoses whether issues are mechanical (e.g., a jammed door latch) or electronic (e.g., a failed card reader) and perform necessary repairs. Compiles data and generates reports to assist the Security Operations Specialist in preparing for Board of Directors meetings. This includes tracking system uptime, logging incident metrics, and creating access control audits. Serves as the primary point of contact for external security integrators and contractors working on-site. Escorts vendors through sensitive areas and ensure they adhere to Agency safety and security protocols. Observes the work of contractors to ensure installations meet the Scope of Work (SOW) and Agency standards. Reports any unsafe acts immediately. Assists with the development and delivery of comprehensive security trainings for all Agency employees. This includes instructing staff on situational awareness, physical security policies, emergency procedures, and the proper use of technology (badges, alarm codes). Conducts routine facility security inspections (lighting surveys, door propping checks, signage visibility). Maintains accurate maintenance logs and key inventories. Responds to after-hours security calls, critical system failures, and adverse weather events. Assists in securing buildings, locking down facilities, and mitigating damage during emergencies. Organizes and manages a stock of essential spare parts, tools, and consumables to ensure timely repairs of critical systems. Performs other related duties as required.
SUPPLEMENTAL INFORMATION
To be considered you must apply using the provided link: Click Here to Apply
