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Security Technician
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Insight Global
Washington, DC (In Person)
Full-Time
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Job Description
Job Description The Technical Service Representative is responsible for managing and executing service delivery under the DC Government citywide electronic security contract. This role combines hands-on technical expertise with contract oversight, compliance management, and performance accountability. This position serves as a technical representative for DC Government agencies, ensuring that access control, video surveillance, intrusion detection, and integrated security systems are maintained in accordance with contract SLAs, security standards, and regulatory requirements. Key Responsibilities Technical experience in diagnosing, troubleshooting, and repairing access control, CCTV, and intrusion detection systems Manage preventative maintenance schedules, ensure standard response times are met, and emergency response in accordance with contractual SLAs Serve as technical rep for DC Government agencies under the citywide security contract Participate in agency meetings and provide service updates and performance reporting Support contract renewals, modifications, and pricing requests. Technical Oversight & Execution Ensure systems are configured and maintained in accordance with District security requirements Review and interpret project drawings, riser diagrams, and system schematics Assist with system upgrades, expansions, and lifecycle replacements Compliance & Documentation Ensure work complies with DC Government procurement standards and security regulations Maintain accurate service documentation, asset tracking, and change log Support audits, inspections, and performance reviews Experience supporting enterprise-level security platforms such as: RS2 & Genetec Video management systems (e.g., Milestone Systems) Intrusion systems (e.g., DMP) IP-based security infrastructure and network fundamentals We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.
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