Fire Alarm/Security Systems Technician

Fire Alarm/Security Systems Technician Lexington, KY Job Details 1 day ago Benefits Paid training Paid holidays Disability insurance Health insurance Dental insurance Flexible spending account Tuition reimbursement Paid time off Vision insurance 401(k) matching Life insurance Qualifications Customer communication Schematics Outdoor work 5 years Equipment installation Regulatory compliance Routine inspections Equipment malfunction troubleshooting Mid-level Technical support Customer inquiry handling Electrical systems installation Maintenance activity documentation Salesforce Cloud Driver's License Driving Alarm system maintenance Wiring and circuitry work Electrical troubleshooting Fire alarm system installation Power tools CRM system proficiency Facility security systems Root cause analysis Hand tools Routine maintenance projects Communication skills Sensors Service technician experience

Full Job Description Job Title:

Fire Alarm/Security Systems Technician Location:

Louisville/ Frankfort/ Lexington, KY Silco Fire & Security isn't just a company, it's a mission. Every day, our team plays a vital role in protecting lives and property for over 45,000 businesses across Ohio, Kentucky and surrounding states. We design, install, maintain and monitor fire protection and security systems that keep people safe and businesses compliant. As the market leader in the Midwest, Silco is a growing, family-owned company with over 500 employees working from our headquarters in Cincinnati and branches in Dayton, Columbus, Toledo, Akron, Cleveland and Louisville. Recognized as a Top Workplace and named to the Inc. 5000 list of fastest-growing private companies, we have a long-standing track record of success and ambitious goals for the future. Our impact extends beyond fire alarms and sprinklers; we provide peace of mind to the communities we serve. At Silco, you're not just doing a job, you're making a difference.

Position Overview:

We are currently seeking a skilled and experienced Fire Alarm/Security Systems Service Technician to join our dynamic team. The Fire Alarm/Security Systems Service Technician will be responsible for diagnosing, troubleshooting and repairing non-functional solutions, installing, programming or configuring, inspecting or provide general customer service on security systems including Fire Alarm, video, access control, intrusion detection, gates and other electronic security devices.

Responsibilities:

Installation:

Install and configure fire/ security systems including video cameras, access control panels, intrusion detection sensors, gates and other electronic security devices, following manufacturer specifications and industry best practices. Install and program control panels and all other equipment for fire alarm systems with the guidance of building plans and electrical layouts. Mount sensors at appropriate locations, performing all necessary tasks, such as drilling holes for cabling and accessing locations such as crawlspaces or attics to ensure optimal wiring layouts. Install all wiring to connect system components, complying with all applicable safety standards and with customer's concerns or preferences.

Programming:

Program and customize security systems to meet the specific needs and requirements of our customers, including setting up user permissions, alarm thresholds, and notification preferences.

Maintenance:

Perform routine maintenance checks and inspections on fire alarm & security systems to ensure optimal performance and reliability, including, cleaning, testing, and replacing components as needed.

Troubleshooting:

Diagnose and troubleshoot issues with fire alarm & security systems, identifying root causes and implementing effective solutions to restore functionality and minimize downtime. Identify and repair malfunctions in system components or wiring, including ordering and installing replacement parts as necessary. Compose and submit documentation and reports for each installation or repair visit, complying with company's standard operating procedure.

Upgrades and Expansions:

Assist customers with system upgrades, expansions, and enhancements, including adding new devices, integrating with the third-party systems, and implementing advanced features and functionalities.

Customer Service:

Provide exceptional customer service and technical support to our growing list of customers, including responding to service calls, addressing inquiries, and resolving issues in a timely and professional manner.

Documentation:

Maintain accurate records of installations, configurations, maintenance activities, and repairs performed on security systems, ensuring compliance with regulatory requirements and company standards.

Qualifications:

Minimum of 5 years of experience in servicing, installation, maintenance, and repair of fire alarms and security systems, including video, access control, and intrusion detection systems. Kentucky Fire Alarm/Detection License or

NICET II.

Proficiency in reading and interpreting technical drawings, schematics, and specifications. Excellent troubleshooting skills and the ability to diagnose and resolve complex technical issues efficiently. Strong attention to detail and a commitment to delivering high-quality workmanship and customer service. Excellent communication and interpersonal skills, with the ability to interact effectively with clients, colleagues, and vendors. Experienced in using Salesforce preferred Valid driver's license and clean driving record.

Physical Requirements:

Must be able to climb ladders, use lifts, and work at various heights. Able to lift, carry, and move up to 50 pounds as needed. Frequent standing, walking, bending, kneeling, and crouching throughout the workday. Must have good hand-eye coordination and manual dexterity for handling small components and tools. Ability to safely operate hand tools, power tools, and testing equipment. Must be able to work in confined spaces or outdoor environments as needed. Requires occasional pushing, pulling, and reaching overhead. Must be able to wear and properly use required personal protective equipment (PPE). Capable of driving company vehicles and transporting equipment or materials when needed. Ability to remain alert and focused while performing detailed or repetitive tasks.

Benefits:

In addition to a competitive compensation package, Silco offers a wide range of benefits such as medical, dental, vision, Aflac and a Flexible Spending Account (FSA). Silco offers company paid short-term disability and life insurance, as well as company paid training. The Company also boasts a 401(k) program with company matching and tuition reimbursement. Silco provides paid holidays and generous paid time off. Employment at Silco is contingent upon completing and passing a background check and drug screen. Silco is an Equal Opportunity Employer.