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Job Description
Lead Installation Technician Down East Protection Systems - 2.6 Greensboro, NC Job Details Full-time 6 hours ago Benefits Paid training Wellness program Fuel card Health insurance Dental insurance 401(k) Paid time off On-the-job training Employee assistance program Career development plan Vision insurance 401(k) matching Employee discount Professional development assistance Life insurance Tools provided Qualifications Customer communication Teamwork Control panels Blueprint specification interpretation OSHA Outdoor work Customer service Electrical control panels Technical documentation In-person customer service Electronic systems troubleshooting Equipment troubleshooting Low-voltage system cabling Driver's License Construction plans Driving Customer engagement Electrical layout diagram interpretation Power tools Low voltage Technical troubleshooting support Technical Proficiency Full Job Description Lead Installation Technician (Electronic Security Systems)
Position Summary:
The Lead Installation Technician is responsible for the professional installation, coordination, and oversight of electronic security systems, primarily in commercial environments. This role requires prior industry experience, strong technical proficiency, and the ability to lead installation activities onsite while maintaining high standards of safety, quality, and customer satisfaction. The Lead Technician works closely with Project Managers, Install Coordinators, and customers to ensure projects are completed accurately, efficiently, and on schedule. DEPS operates using EOS (Entrepreneurial Operating System) principles to support clarity, accountability, and consistent execution. The Lead Installation Technician is expected to support these principles through reliable performance, clear communication, and ownership of responsibilities.
Key Responsibilities:
System Installation & Technical Execution Lead the installation of electronic security systems, including but not limited to: Burglar Alarm Systems Fire alarm systems Camera Systems Access control Systems Interpret and execute project plans, drawings, and specifications. Perform system programming, device addressing, labeling, and final configuration. Ensure all devices are installed per manufacturer specifications, applicable codes, and company standards. Test, troubleshoot, and verify full system functionality prior to project closeout. Project Leadership & Coordination Run day-to-day onsite installation activities, serving as the primary technical lead on assigned projects. Coordinate daily work with the Project Manager and Install Coordinator to ensure timelines, materials, and labor needs are met. Provide guidance and oversight to junior technicians or helpers on the jobsite. Identify and communicate project issues, scope changes, or technical challenges promptly. Maintain accurate documentation, including system layouts, as-built changes, and completion reports. Customer Interaction & Service Communicate professionally with customers, property managers, contractors, and inspectors. Explain system operation, basic troubleshooting, and maintenance to end users. Maintain a customer-focused approach that prioritizes safety, reliability, and peace of mind. Quality, Safety & Accountability Ensure proper and safe use of hand tools, power tools, ladders, lifts, and testing equipment. Follow all company safety policies, jobsite rules, and applicable OSHA requirements. Maintain a clean, organized, and professional jobsite. Verify systems are properly connected to monitoring services when applicable. Participate in an on-call rotation to respond to emergency service needs outside normal business hours. Professionalism & Growth Demonstrate reliability, accountability, and professionalism in all work activities. Stay current on industry best practices, codes, and emerging technologies. Support company processes and contribute to a positive, team-oriented work environment. Required Skills & Qualifications Prior experience in the electronic security industry (minimum 2 years preferred). Strong working knowledge of low-voltage wiring, devices, and control panels. Ability to read wiring diagrams, floor plans, and system documentation. Excellent problem-solving and troubleshooting skills. Strong customer service and communication skills. Valid North Carolina driver's license with safe driving habits. Ability to pass a background check and drug screening. Ability to meet requirements for registration with the NC Alarm Licensing Board.
Physical & Work Environment Requirements:
Ability to work indoors and outdoors in various weather conditions. Exposure to heights, ladders, lifts, confined spaces, and construction environments. Ability to lift up to 50 lbs. Ability to walk, stand, climb, crawl, bend, kneel, and use hands and fingers for extended periods.
Additional Information:
Participation in an on-call rotation is required. DEPS is a registered participant in E-Verify.
Job Type:
Full-time Benefits:
401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Fuel card Health insurance Life insurance On-the-job training Paid time off Professional development assistance Tools provided Vision insurance Wellness program
