Order Verification Specialist

Order Verification Specialist Austin, TX Job Details Full-time 1 day ago Benefits Paid holidays Disability insurance Health insurance Dental insurance Tuition reimbursement 401(k) 4% Match Employee assistance program Vision insurance 401(k) matching Employee discount Life insurance Qualifications Cost management Customer communication Construction cost control Construction site inspections Sales training Mid-level Cost control Microsoft Office Dimensional measurements Driver's License Organizational skills Requirements gathering Communication skills Technical Proficiency Order fulfillment Time management Mobile devices Measurement (quality control) Full Job Description The Order Verification Specialist will be charged with the timely completion of the order verification process, (virtual and in person), for each replacement order in his/her assigned area of responsibility. The primary function of this position is to gather correct job site and product requirements and clearly communicate installation processes to set realistic expectations with our homeowner customers. This position may also assist with installation recovery work as needed. Continually strive for 100% "Very Satisfied" customers. This is a full-time, hourly paid, onsite role with a traditional weekday work schedule Monday - Friday 8am-4:30pm. Pella Family of Brands offers the following benefits: Company sponsored benefits that include healthcare, dental, and vision plans Company paid life insurance Company paid short/long term disability insurance Paid vacation Paid sick and personal days 9 paid holidays Generous 401(k) plan with 4% company match Employee assistance program Tuition assistance Employee discount Responsibilities/Accountabilities include the following, but not limited to: Must be fully knowledgeable on all aspects of the Order Verification Process. Responsible for the timely execution of the Order Verification process. Communicates effectively with customers and serves as a professional Pella representative on all job-sites assigned to him/her. Responsible for setting realistic expectations with the homeowner of what they can expect from the Pella Installation Process. Must have knowledge and experience to take and record accurate measurements. Performs job site inspections to assess home for water intrusion, rot, mold, and other issues. Confirms job-site suitability for the install process and work with homeowner to resolve any discovered issues. Provides documentation and photos when applicable to assist installation teams. Responsible for controlling cost of projects and recoveries. Works with both the sales team and installers to ensure seamless order fulfillment Delivers missing items needed for installations to job sites to increase first time completion rate as needed Visits job sites to determine of the end result of the installations met manufacturing guidelines for installations and will report any concerns to their manager. Provides training as needed to Retail Sales Consultants Ensures that prescribed job site safety rules are always followed during the order verification process. Performs minor service or installation tasks to improve customer satisfaction and complete a job in a timely manner. Demonstrates a personal commitment to the highest quality of work. Must have a valid driver's license and be in compliance with company Fleet Safety Policy Maintains assigned company vehicle

Skills/Knowledge:

Strong construction knowledge Interpersonal skills Communication skills: written, verbal and listening Good time management and organizational skills Adaptability to daily changing situations Ability to multi-task Proficiency with Microsoft® Office and smart devices, and ability to learn internal software programs and applications.