Auto Body Estimator

Auto Body Estimator Tom's Body and Paint Inc. - 5.0 Visalia, CA Job Details Full-time $20 - $35 an hour 1 day ago Benefits Paid holidays Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Professional development assistance Qualifications Bilingual Microsoft Word Service writing Computer operation Estimating software Maintaining an organized workspace Auto estimating Phone communication Writing skills English CDL High school diploma or GED Driver's License Clean workspace maintenance Valet parking Repair estimation Mobile devices Client interaction via phone calls Full Job Description

ABOUT US

Located in Visalia, our body shop has a rich history spanning over 45 years. Specializing in insurance claims, fleet/utility vehicles, and dealership services, we've established ourselves as experts in top-notch auto repairs and exceptional customer service. Our guiding principle, 'getting you back to everything else,' underscores our commitment to ensuring a seamless and stress-free return to the road. At our dynamic workplace, where speed meets skill, we prioritize making people happy and fostering continuous learning. If you're passionate about delivering unparalleled service and enjoy the satisfaction of getting people back on the road swiftly and safely, this is the ideal place for you to thrive.

JOB DESCRIPTION

The primary responsibility of this job is to take care of the customer. This Estimator position means, 1. Writing profitable and accurate sheets thoroughly and 2. Setting expectation by walking a customer through a typical repair process by providing regular updates via phone, email, or text. That way, they understand the timeline and procedures for a repair claim. 3. As well as keeping well-documented files of customer communication/updates and insurance events. This job involves writing estimates in CCC1, getting Used, A/M, and OEM parts quotes, selecting the appropriate parts based on the car and insurance requirements, working with the insurance companies by sending up supplements, and verifying payment. This position also works closely with our CSR staff to get authorizations on estimates, supplements, and final bills and schedule customers for estimate appointments and repair dates. Also, a part of working at Tom's as a team player will include: Moving and parking vehicles. Driving customers home or to the rental car location in shop vehicle. Answering phones. Going on test drives. Quality Control checking the car. Billing out jobs to be delivered. Anything else is needed while at work to make sure our customers are happy.

IF YOU HAPPEN NOT TO BE ABLE TO CHECK SOME OF THESE BOXES BELOW, THAT IS OKAY, AND WE ARE WILLING TO TRAIN AND SET UP CLASSES FOR YOU TO BECOME AN ESTIMATOR. ESTIMATOR REQUIREMENTS

Valid California Driver's License Preferred five years experience in customer service in the automotive industry.

Strong interpersonal skills:

strong engagement with customers over the phone. Be able to call, email, text professionally and clearly. Be able to have conversations with customers who may be distressed due to the stressful nature of an accident without taking it personally if they are upset or emotional. Preferred - CCC1 Estimating Program experience High school or higher-level education i-Car certifications/training AllDATA experience Computer skills Microsoft Excel / Google Sheets Microsoft Word / Google Docs Google Drive Gmail Adobe PDF iPhone experience

PREFERRED

Bilingual - not required

ATTITUDE & WORK STANDARDS

Punctual and exceptional attendance. Personal cleanliness and workspace cleanliness. Must be able to keep an organized and presentable workspace. Adaptable to change and new procedures. Lifelong learner of the auto industry and technology, people, and personal growth.

COMPANY BENEFITS WE OFFER

After one year of employment (2016 hours worked), there is the eligibility to accrue one week of paid vacation. There are paid holidays after one year of employment (2016 hours worked).

Job Type:

Full-time Pay:

$20.00 - $35.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Paid time off Professional development assistance Vision insurance

Shift:

8 hour shift

Work Days:

Monday to

Friday Education:

High school or equivalent (Required)

Experience:

Auto estimating: 5 years (Required) body shop: 5 years (Preferred)

Language:

English (Required) Spanish (Preferred)

License/Certification:

CDL (Required)

Work Location:

In person