Deskside Support Technician (Level 2) Automotive Manufacturing

Location:

Vance, AL Schedule:

On-site About the Role We are seeking a Deskside Support Technician (Level 2) to provide hands-on IT support within a large automotive manufacturing environment. This is not a typical office support role-you'll be directly supporting systems and users that keep production running on the plant floor. If you enjoy troubleshooting in fast-paced environments and want exposure to enterprise-level infrastructure, this is a great opportunity to grow your IT career. Key Responsibilities Provide deskside support for desktops, laptops, mobile devices, and peripherals Troubleshoot hardware, software, and network connectivity issues Support production-critical systems including shop-floor workstations, RF scanners, and printers Deploy and image Windows 10/11 devices using tools such as SCCM, MDT, or Autopilot Support Microsoft 365, Active Directory, Azure AD (Entra ID), and Group Policy Configure and troubleshoot network printers and TCP/IP connectivity Provide support for AV and video conferencing systems Respond to high-priority incidents impacting production operations Document all work in ticketing systems (ServiceNow or similar) and meet SLA requirements Assist with asset management including provisioning, deployment, and decommissioning Work Environment Combination of office and manufacturing/plant floor support Exposure to industrial environments (noise, machinery, varying temperatures) Required use of PPE (steel-toe boots, safety glasses, etc.) Walking and standing for extended periods across a large facility Required Qualifications 3+ years of deskside or desktop support experience in an enterprise environment Strong knowledge of Windows 10/11 troubleshooting and deployment Experience with Active Directory (user management, group policy, etc.) Familiarity with imaging tools (SCCM, MDT, Intune, or similar) Basic networking knowledge (TCP/IP, DNS, DHCP, VPN) Experience supporting Microsoft 365 (Outlook, Teams, OneDrive, SharePoint) Strong communication and customer service skills Ability to lift up to 50 lbs and work in a physically active environment Preferred Qualifications CompTIA A+, Network+, or Microsoft certifications ITIL knowledge or certification Experience with Intune/Endpoint Manager and Autopilot Previous experience in manufacturing or industrial IT environments Familiarity with barcode scanners, label printers, or rugged devices