Automotive Service Advisor

Automotive Service Advisor Andrews CDJR West Memphis, AR Job Details Full-time $55,000 - $100,000 a year 1 day ago Benefits Health insurance Dental insurance Paid time off Vision insurance Employee discount Life insurance Qualifications Service writing Computer operation Vehicle inspections Phone communication Customer service Workflow management (operations management method) Greeting customers Mid-level High school diploma or GED Driver's License Quality assurance Driving Task prioritization Automotive service experience (1-2 years) Automotive service Organizational skills Order placement Appointment scheduling Automotive service record keeping 2 years Repair estimation Communication skills Technical Proficiency Dealership experience Mechanical knowledge Client interaction via phone calls Full Job Description Andrew's CDJR has a rare opportunity for an opening for a top performing Service Advisor. Must have at least 2 years of experience, mechanical aptitude and superior customer service skills are strongly required. Our service advisors are some of the best paid in our area, and "In order to be the best you have to have the best." We are searching for someone that is looking for a place to call home, and is wanting to grow not only their knowledge but also to grow in their career. We are a new dealership that just opened here in West Memphis. We are family owned and operated. So if you think you got what it takes to be the best and don't want that corporate greed then schedule your interview.

Responsibilities:

Greet customers in a very timely manner with an energetic greeting. Listen to the customer's concerns and requests and document accordingly & accurately Generate a repair order with accurate and detailed descriptions of the customers concerns and requests Monitor all vehicles in the process and update customers as required throughout their visit Answer incoming service phone calls to answer questions and set service appointments Call customers to gain approval for the repairs and services that their vehicle needs Perform all of the above with excellent customer service skills.

Requirements:

Strong teamwork skills Willing to submit to a drug screen and background check Must have clean driving record must have valid driver's license

Key Responsibilities Customer Service:

Greet customers, listen to their concerns, and provide guidance on service options

Appointment Scheduling:

Schedule service appointments and manage the service bay to optimize workflow.

Vehicle Inspection:

Conduct initial vehicle inspections to identify problems and create service orders.

Service Recommendations:

Communicate recommended repairs and maintenance based on CDJR's guidelines and customer needs.

Cost Estimation:

Provide accurate cost estimates for labor and parts, ensuring transparency in pricing.

Parts Ordering:

Coordinate with the parts department to order necessary components for repairs.

Service Updates:

Keep customers informed about the status of their vehicles and any changes to the service timeline.

Quality Assurance:

Verify completed work meets CDJR.s standards and address any customer concerns promptly.

Documentation:

Maintain detailed records of service orders, invoices, and customer interactions.

Skills and Qualifications:

Previous experience as a service advisor, (minimum 2 years) preferably in an automotive dealership. Strong knowledge of vehicles, their maintenance requirements, and common issues. Excellent communication skills, both verbal and written, with a customer-focused approach. Ability to multitask and prioritize tasks in a fast-paced environment. Proficiency in using computer systems and software for scheduling and documentation.

Education and Certification:

High school diploma or equivalent is typically required. Additional training or certification in automotive service skills or customer relations is a plus.

Working Conditions:

CDJR service advisors typically work in dealership service departments. The job may involve standing for extended periods and occasional lifting of moderate weights. This description outlines the core responsibilities and qualifications expected of a CDJR service advisor, emphasizing customer service, technical knowledge, and organizational skills essential for success in the role.

Pay:

$55,000.00 - $100,000.00 per year

Benefits:

Dental insurance Employee discount Health insurance Life insurance Paid time off Vision insurance Application Question(s):

WHAT IS THE DIFFERENCE BETWEEN A SERVICE ADVISOR AND A SERVICE WRITER?

License/Certification:

DRIVERS LICENSE

(Preferred) Ability to

Commute:

West Memphis, AR 72301 (Preferred)

Work Location:

In person