Operations Analyst
- Public Records and Service Bureau
- Vehicle Impound Unit City of Phoenix
- 4.1 Phoenix, AZ Job Details Temporary | Full-time $60,028.80
- $107,806.
40 a year 5 hours ago Benefits 401(a) Commuter assistance Paid parental leave Health savings account Paid holidays Disability insurance Health insurance Dental insurance Tuition reimbursement Paid time off Adoption assistance Parental leave Vision insurance Loan forgiveness Life insurance Qualifications Optimizing workflow processes Asset management Research design Process flow diagrams Operations research Operational analysis Systems integration Fiscal management Content creation for technical audiences Data mining Bachelor's degree in industrial engineering CSS Project management experience in technology Technical documentation Call center experience Regulatory compliance Business analysis Process design English Mid-level Quality assurance experience within IT User training (technical support) Research project design Bachelor's degree in business administration Java SQL Public Administration Process mapping Process modeling Bachelor's degree Full Job Description Job
ID 61950
Job Category Public Safety&Law Enforcement Full/Part Time Full-Time Regular/Temporary Temporary
ABOUT THIS POSITION
Are you ready to make a difference in your community and Rise to Serve? Join us in making a positive impact to ensure safety, uphold justice, and become a proud member of the Phoenix Police Department family! We're seeking dedicated individuals to join our elite Police department, where excellence, integrity, and community engagement are at the forefront of our mission. We are actively seeking community-focused individuals to partner with us and apply and become an Operations Analyst for Phoenix, Arizona, the 5th largest city in the United States. The Operations Analyst oversees logistical and regulatory functions for the Public Services and Records Bureau (PRSB) Vehicle Impound Units, including fund tracking, vendor coordination, and compliance with legal timelines. This role provides professional administrative and technical support and manages complex projects across various PRSB programs. Responsibilities include developing and implementing procedures; designing, conducting, and evaluating major work standards; and performing systems analysis across a wide range of functional areas. Assignments are typically broad in scope, requiring interaction with multiple organizational units. The Operations Analyst conducts research using contemporary methods, analyzes operational information, and organizes and verifies data related to equipment usage, service trends, and operational efficiency. The role also produces narrative and technical reports and provides training on new and existing computer systems. While general project goals and objectives are provided, the position is given wide latitude to design, plan, and carry out analyses. This role requires independent judgment and frequent coordination with management. Additionally, the Operations Analyst assists with technology integration by evaluating and implementing new software solutions, writing test scripts, and conducting user acceptance testing. The role also analyzes customer related data to identify opportunities for process improvements, reduce complaints, and improve customer satisfaction.
IDEAL CANDIDATE
Ability to conduct studies and research with independent thought and minimal supervision. Ability to comprehend and make inferences from written materials in the English language. Knowledge of, or experience in a local, state or federal government entity. Knowledge of, or experience in work measurement, workforce management, or project analytics. Willingness to work more than forty hours in a workweek without additional compensation to perform job duties, including weekends, evenings, early morning hours, and holidays as required. Demonstrates strong written and oral communication skills. Ability to manage multiple projects and tasks independently.
SALARY Pay Range:
$60,028.80 to $107,806.40 annually.
Hiring Range:
$60,028.80 to $84,468.80 annually
Pay Range Explanation:
Pay range is the entire compensation range for the position classification. Hiring range is an estimate of where you can receive an offer. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, education, licenses, training, and internal equity.
Internal Only:
Please understand that this is pay grade 059. If selected, your salary offer will be based on the applicable promotion or demotion worksheet in accordance with the City Pay Ordinance. Promotions occur when the last two digits of the pay grade increase. Demotions occur when the last two digits of the pay grade decrease. Lateral transfers occur when there is no change to the last two digits of the pay grade. When there is a change in the first digit of the pay grade, there may also be a change to your classification or unit. Your job classification can be found in eCHRIS > Personal Details under your name, located in the top left section of the page. The pay grade and classification/unit of your current position may be found by looking up your job title on the job description page.
BENEFITS A
comprehensive benefits package is offered which includes: Traditional pension with employer and employee contributions, for more details: Pension Information 401(a) and 457 plans with employer contributions Choice of generous medical HMO, PPO, or
HSA/HDHP
plans Medical enrollment includes a monthly $150 City contribution to a Post-Employment Health Plan Wellness incentive of up to $720 annually Dental, vision, and life insurance options Employer paid long-term disability Free Bus/light rail pass Tuition reimbursement program up to $6,500 per year Paid time off includes 13.5 paid holidays, 12 vacation days, and 15 sick days and personal leave days Paid Parental Leave for eligible employees up to 480 hours (12 weeks) of paid leave for the birth, adoption, or foster care placement of a child during a 12-month period Federal Student Loan Forgiveness offered through Savi For more details, visit: Unit 007 Benefits
MINIMUM QUALIFICATIONS
One year of experience in functional operations, operations research, industrial engineering, or public administration. Bachelor's degree in industrial engineering, public administration, business administration or a related field. Other combinations of experience and education that meet the minimum requirements may be substituted. All finalists for positions are subject to a criminal background check applicable to the department or position. Positions in the Police Department must meet the background standards that are appropriate to non-sworn positions. The general factors for disqualification are listed here . Some positions require the use of personal or City vehicles on City business. Individuals must be physically capable of operating the vehicles safely, possess a valid driver's license and have an acceptable driving record. Use of a personal vehicle for City business will be prohibited if the employee is not authorized to drive a City vehicle or if the employee does not have personal insurance coverage. For information regarding pre-screening and driving positions, . The City job description can be found here.
PREFERRED QUALIFICATIONS
The minimum qualifications listed above, plus experience: With professional-level project management. In asset or financial management. Auditing business operations and providing solutions for quality assurance. In testing management and testing methodology. With data mining and analysis. With process map and flow chart creation. With call center systems and call center system management.
One year experience in/with:
Customer call-center environments. Research methodology, documentation, and analysis. Business or technical writing in data analytics or usability or user experience. SQL, Python, Java, HTML5, CSS, or
RSS. RECRUITMENT DATES
Recruitment closes July 6, 2026. All materials must be received by 11:59 p.m. on this date. This is a position-based recruitment and will not result in any ongoing eligibility list. This recruitment and any selection processes resulting from this recruitment may be used to fill other related vacancies within the organization now or in the near future.
HOW TO APPLY
Apply online by completing the required information and attaching, as one document , your cover letter and resume. Please include your experience as it relates to the qualifications stated above. Only the highest qualified may be posted to the eligible to hire list. The results of the resume screening process will be sent to your primary email address.
WE ARE HERE TO HELP
Job interviews may be held by video or audio conference. If you are in need of computer resources, for free options. Arizona at Work has frequent classes to help with resume writing, interviewing skills, and general career guidance. for more information. Explore other Employment Opportunities with the City of Phoenix. Subscribe to receive e-mail notifications about new employment opportunities. If you require assistance at any stage of the application process due to an accessibility issue, please contact the Human Resources Department by phone at (602) 495-5700 or by text at (800) 367-8939. You may also fill out and submit a Reasonable Accommodation Request Form.
REFERENCE
Operations Analyst, JC:
05260, ID# 61950, 06/24/2026,
USM, MMN, Benefits:
007 Building the Phoenix of tomorrow. #DoWorkThatMakesPhoenixWork City of Phoenix is an equal opportunity employer. AmeriCorps, Peace Corps, and other national service alumni who meet the required qualifications are encouraged to apply.
