Automotive Service Advisor/Writer

Automotive Service Advisor/Writer

BIG O TIRES

- Monteverde Group - 1.0 Milpitas, CA Job Details Full-time $24 - $28 an hour 1 day ago Benefits Paid training Paid holidays Health insurance Dental insurance Paid time off Vision insurance 401(k) matching Employee discount Opportunities for advancement Referral program Qualifications Service writing Customer communication Sales transaction processing Payment processing Greeting customers Mid-level High school diploma or GED Driver's License Post-sales client support Driving Organizational skills Appointment scheduling Automotive service record keeping Order entry Escalation handling Communication skills

Technical Proficiency Full Job Description Benefits:

401(k) matching Competitive salary Dental insurance Employee discounts Free uniforms Health insurance Paid time off Training & development Vision insurance

BIG O TIRES

Service Advisor & Customer Service Opportunities Join Our Team at

BIG O TIRES BIG O TIRES

has immediate openings for experienced service advisors and customer service professionals. We are actively interviewing proven

TEAM MEMBER

candidates for our Service Centers. Who Should Apply? If you have demonstrated expertise as an Auto Repair Advisor or in tire sales, and you aim to excel in your field, we want to hear from you. The ideal candidate possesses a strong sales drive and is committed to meeting our customers' automotive needs. Essential Responsibilities Greet customers promptly and courteously upon their arrival for vehicle service. Listen attentively to customers' vehicle concerns and service requests to accurately assess their needs. Clearly explain recommended repair services, associated costs, and estimated timelines to customers. Schedule and coordinate vehicle service appointments efficiently to optimize shop productivity. Maintain thorough and accurate records of customer interactions, service orders, and vehicle repairs. Communicate effectively between customers and technicians to ensure a smooth workflow. Follow up with customers after service to confirm satisfaction and address any additional concerns. Handle customer complaints professionally and escalate issues to management when necessary. Process service orders, billing, and payments in accordance with company policies. Requirements High school diploma or equivalent; additional technical training or certification is a plus. Proven experience as a Service Advisor or in a customer-facing automotive role. Excellent verbal and written communication skills. Strong organizational skills with the ability to multitask and manage time effectively. Basic understanding of automotive systems and repair procedures. Proficiency with computer systems and service management software. Ability to work in a fast-paced environment while maintaining attention to detail. Strong problem-solving skills and a customer-oriented attitude. Valid driver's license and reliable transportation. What BIG O Offers Excellent compensation based on proven experience, including a Commission Plan for Advisors. Comprehensive Family Health, Vision, and Dental Insurance Plan; Commission and Spiff Program. Five-day work week (Store operates six days a week). Paid vacations and paid holidays. Online training program. 401K plan. Employee referral program. Uniforms provided. Opportunities for advancement. We provide tools, training, and resources to help you succeed. As an Equal Opportunity Employer, our benefits package includes excellent pay with incentives, health insurance (medical, dental, vision), paid vacation, uniforms, and an Employee Purchase Program. We are an equal opportunity employer, dedicated to a policy of non-discrimination in employment on any basis, including race, creed, color, age, sex, religion or national origin. We are committed to building a culturally diverse faculty. This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Big O Tires Corporate.