Automotive Service Advisor

About Kastner Honda Kastner Honda, part of Victory Automotive Group, is a family-owned and operated company since 1997 with over 50 locations nationwide. We are committed to delivering exceptional customer service, quality vehicle maintenance, and fostering a professional work environment. Recognized as one of the Top 25 Privately Held Companies for 2023, we are proud to offer rewarding career opportunities.

Job Details Salary:

From 32,240 to 100,000 per year, based on experience

Job Type:

Full Time Location:

Napa, CA 94559 Position Summary As an Automotive Service Advisor at Kastner Honda, you will serve as the primary liaison between customers and service technicians. You will coordinate service and repair activities, communicate clearly with customers about their vehicle needs, and ensure a smooth, professional service experience. Key Responsibilities Schedule service appointments and accurately diagnose customer vehicle concerns Follow up on repair status to ensure timely completion and inform customers of any delays or updated estimates Recommend necessary repairs and maintenance, setting clear customer expectations Ensure all repairs undergo quality control and road testing before delivery Maintain up-to-date knowledge of vehicle operations, warranties, recalls, and service bulletins Complete all required documentation in compliance with company policies and regulations Adhere to and promote all safety policies and procedures Participate in staff meetings, training, and educational programs as required Perform additional duties as assigned by management Work Environment We offer a professional, drug-free, and non-smoking workplace that encourages employee development and advancement opportunities. Our team values dependability, safety, and top-tier customer service.

Job Requirements:

High school diploma or GED required Minimum of one year experience at a dealer-level or large automotive facility preferred Valid, unrestricted driver's license with a clean driving record Strong communication skills and professional appearance Customer service-oriented with a positive, dependable work ethic Basic computer and internet skills Ability to read and understand instructions clearly Physical ability to bend, kneel, squat, stand, and lift heavy objects as needed Experience with Honda OEM systems, Reynolds & Reynolds, and DEM software preferred

WHAT WE OFFER

Tremendous product & inventory Ongoing company-wide training Strong company reputation Growth opportunities Professional, enthusiastic & supportive working environment When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer. The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. We reserve the right to amend and change responsibilities to meet business and organizational needs as necessary. We are an Equal Opportunity Employer and a drug-free workplace . We Would Really Like To Hear From You!

Updated on:

2026-03-28T04:44:53-07:00