SAP S\/4HANA Service & Warranty Lead Automotive :: Newark, California

Description:

Role Name:

SAP S/4HANA

Service & Warranty Lead -

Automotive Location:

Newark, California Important Notes Claim adjudication will be performed in SAP as the system of record. Lucid does not use SAP FSM or SAP CEC. The client plans to use Salesforce Field Service and Service Cloud as their strategic front-end for company-owned Service Centers (DMS). For global Importer and Authorized Repairer partners, a full-stack custom portal is being built.

SAP S/4HANA

must integrate with both systems via middleware (Workato) to support aftersales business processes. Job Description The

SAP S/4HANA

Service & Warranty Lead will be responsible for designing, leading, and delivering end-to-end service management and warranty solutions on

SAP S/4HANA

for an automotive enterprise. This role acts as the functional authority for After-Sales, Service Operations, and Warranty processes, working closely with business stakeholders, SAP technical teams, and system integrators to enable scalable, compliant, and customer-centric solutions. The role is critical in supporting dealer networks, OEM warranty claims, recall management, and service execution across vehicles, parts, and service contracts. Key Responsibilities Solution Leadership & Architecture Lead end-to-end

SAP S/4HANA

Service and Warranty solution design aligned with automotive best practices Define target architecture leveraging:

SAP S/4HANA

Service (Embedded Service Management)

SAP CS / SD

Service scenarios SAP Warranty Management Integration with SAP MM, PM/EAM, FI/CO, and CRM/Customer Experience tools Drive fit-to-standard workshops and gap analysis with business stakeholders Business Process Ownership Own and optimize After-Sales Service and Warranty processes, including: Warranty claim adjudication (dealer and third-party) Vehicle and parts warranty tracking Labor operation and failure code management Goodwill and recall campaign handling Service order processing and billing Align global and regional service processes while supporting localization needs Stakeholder & Functional Leadership Act as the primary functional lead and advisor for Service and Warranty within S/4HANA programs Partner with: After-Sales Operations Quality and Engineering Finance and Controlling Dealer Network and Business Transformation teams Translate business strategy into executable SAP designs and roadmaps Lead functional configuration, design reviews, and solution validation across program phases (Explore, Realize, Deploy) Integration & Delivery Ensure integration consistency across: Vehicle Master & VIN handling Parts logistics Financial settlement and accruals Support testing strategy (SIT/UAT), cutover planning, and production readiness Enforce SAP and automotive compliance standards Required Skills & Expertise 10+ years of SAP experience with strong leadership in Service and Warranty domains Hands-on experience with:

SAP S/4HANA

Service or

SAP CS SAP

Warranty Management Service Orders, Notifications, and Settlement Deep understanding of automotive after-sales processes and dealer ecosystems Experience leading large-scale

SAP S/4HANA

transformation programs Strong communication and executive stakeholder management skills Ability to mentor functional teams and influence design decisions across workstreams Integration Experience (Preferred) SAP FSM or CRM/CEC Dealer Management Systems (DMS) External warranty or adjudication platforms Working knowledge of IDocs, APIs, and integration patterns

SYSMIND LLC

is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without any discrimination. We promote and support a diverse workforce at all levels in the company. All job offers are contingent upon completion of a satisfactory background check and reference checks. Additionally passing the drug test may also be required. All contractors intending to work on SYSMIND's W2 are "at will" employees.