Experienced Independent Auto Service Advisor

Experienced Independent Auto Service Advisor Dieters Porsche & BMW Service San Diego, CA Job Details Full-time $70,000 - $95,000 a year 15 hours ago Benefits Relocation assistance Health insurance Paid time off 401(k) matching Professional development assistance Qualifications Service writing Customer communication Writing skills Presentation skills Working in the automotive repair industry Automotive service record keeping Full Job Description If you know what a well-run independent shop looks like — and you've been one of the reasons it runs that way — this role is for you. At Dieter's Automotive, we've built a reputation on doing quality work and treating customers like people, not ticket numbers. We're hiring an experienced Service Advisor who can walk into this environment and hit the ground running: writing accurate ROs, presenting honest estimates, and being the steady voice between customers and technicians. Abraham, the owner, built this shop to do things the right way — and he's only interested in adding people who share that standard. If you're a top performer who wants to be recognized and rewarded as one, keep reading. This is not a training role. We're looking for someone who already understands the job and is ready to own it.

WHAT YOU'LL DO

• Welcome customers and guide them confidently through the service process
• Write clear, accurate repair orders and build detailed estimates
• Communicate repair needs and timelines clearly to customers
• Coordinate workflow between technicians, parts suppliers, and customers
• Manage multiple vehicles and customers without dropping the ball
• Keep documentation tight and job tracking current throughout the day
• Follow up proactively — before customers have to ask

WHAT WE'RE LOOKING FOR

• Prior experience as a Service Advisor at an independent automotive shop (required — this is not an entry-level role)
• You have a track record of top performance and the numbers to back it up
• Solid command of automotive repair terminology and shop operations
• Experience writing ROs and presenting repair recommendations with confidence
• Strong communication skills — with customers and technicians alike
• Organized, self-directed, and reliable under pressure

BENEFITS

• 401(k) with matching
• Health insurance
• Paid time off
• Professional development assistance
• Relocation assistance

TO APPLY

Please submit your resume along with a short note answering the following: How many years of Service Advisor experience do you have? What types of shops have you worked in — independent, dealership, franchise, or collision? Approximately how many repair orders did you manage per day? What do you enjoy most about being a Service Advisor? Qualified candidates will be invited to a brief phone interview prior to an in-person interview.

Pay:

$70,000.00 - $95,000.00 per year

Benefits:

401(k) matching Health insurance Paid time off Professional development assistance Relocation assistance

Work Location:

In person